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Blackberry not sychronizing with contacts in Outlook 2002

Posted on 2006-10-25
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Last Modified: 2011-09-20
I am taking a Blackberry that was previously synching with a Mac and trying to sync it with a PC with Outlook 2002 using a POP account.  I have tried software 4.1 and 4.2 with the same results.  Everything seems to work fine, the calendar and messages are updated on the PC, but the contacts on the Blackberry are not synch'd with Outlook.  Outlook currently has no contacts.  During sychronization it goes through the 2500 contacts on the blackberry but does not move them to the computer.  The only error comes at the end of synchronization.  It says something to the effect of, "Duplicate entries on Blackberry".  Also, the client tried to synch before I tried.  When she did it, the contacts were added to Outlook but only names and addresses synch'd.  None of the email or phone number info made it into the contacts.  I removed all those contacts from Outlook and tried again and none of the info synch'd.

What am I doing wrong?
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Question by:tcarrillo
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Expert Comment

by:Timc940
ID: 17805266
From the Blackberry Desktop manager select " Syncnorize " (v4.2) From the menu.
Select the Configuration Tab
Select "Configure Sync"
Highlight "address book" and verify also that there is a Check box to the left of it.
Click on "Choose" In the Upper Right hand corner of the window
Verify that your Correct Application is Selected and Folder Below is Correct.
Select the Import operation and click ok
Proceed back to the "Syncronize" window, Select the Syncronize Tab and select
"Syncronize Now"
This should import your contacts from the device down to outlook.
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Author Comment

by:tcarrillo
ID: 17805492
Though I think I've tried the above, I will do the steps exactly as shown when I get back with the client this afternoon.
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Author Comment

by:tcarrillo
ID: 17807603
I followed TimC940's directions.  The only change I needed to make was changing to Import from Synchronize.  After it parses the contacts on the Blackberry it displays "Duplicate records found on Device".  After I click OK to clear the message, it says "One moment" or something to that effect and then it's done.  When it finds discrepancies between with messages or calendar it always prompts for user input.  It seems it is not looking at the Outlook Contacts at all.
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Author Comment

by:tcarrillo
ID: 17807725
I just found this which tells that she has a corrupt data base on the Blackberry.
http://www.blackberryforums.com/rim-software/11429-sync-trouble-print.html

The client can still synch with her Mac.  The question is if the data coming from the Mac is corrupt.  Or, is there a problem with switching from a Mac to a PC.  

My next step will be to remove the data from the Blackberry and resynch with the Mac followed by the PC.  If that doesn't work, I will have to get Cingular involved.  I will do this on Friday.
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Expert Comment

by:Gary Cutri
ID: 17812506
What mail application is the user syncing with on the MAC?  Depending of the software used on the MAC I just export the contacts and copy them into Outlook (If they are using Entourage).
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Author Comment

by:tcarrillo
ID: 17812548
They are using Entourage.  The problem is that the display on the Powerbook is dead.  Is it possible to connect a monitor to a Powerbook?  I don't do Mac's.

I assume the idea is to import the data into Outlook and then set the Desktop Manager to Export to the Blackberry.  Does that sound right?
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Expert Comment

by:Gary Cutri
ID: 17817270
You can connect a monitor to your PowerBook, so models need an adaptor.  And yes you are correct, just get the data from the mac over to the pc and then use desktop manager.
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Author Comment

by:tcarrillo
ID: 17833942
I did a wipe of the contacts with the Blackberry, re-synch'd with the Mac and then synch'd with the PC and now it's working.  I assume that the data became corrupt during the first attempt at synching with the PC.

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