Solved

Blackberry not sychronizing with contacts in Outlook 2002

Posted on 2006-10-25
10
335 Views
Last Modified: 2011-09-20
I am taking a Blackberry that was previously synching with a Mac and trying to sync it with a PC with Outlook 2002 using a POP account.  I have tried software 4.1 and 4.2 with the same results.  Everything seems to work fine, the calendar and messages are updated on the PC, but the contacts on the Blackberry are not synch'd with Outlook.  Outlook currently has no contacts.  During sychronization it goes through the 2500 contacts on the blackberry but does not move them to the computer.  The only error comes at the end of synchronization.  It says something to the effect of, "Duplicate entries on Blackberry".  Also, the client tried to synch before I tried.  When she did it, the contacts were added to Outlook but only names and addresses synch'd.  None of the email or phone number info made it into the contacts.  I removed all those contacts from Outlook and tried again and none of the info synch'd.

What am I doing wrong?
0
Comment
Question by:tcarrillo
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
10 Comments
 

Expert Comment

by:Timc940
ID: 17805266
From the Blackberry Desktop manager select " Syncnorize " (v4.2) From the menu.
Select the Configuration Tab
Select "Configure Sync"
Highlight "address book" and verify also that there is a Check box to the left of it.
Click on "Choose" In the Upper Right hand corner of the window
Verify that your Correct Application is Selected and Folder Below is Correct.
Select the Import operation and click ok
Proceed back to the "Syncronize" window, Select the Syncronize Tab and select
"Syncronize Now"
This should import your contacts from the device down to outlook.
0
 

Author Comment

by:tcarrillo
ID: 17805492
Though I think I've tried the above, I will do the steps exactly as shown when I get back with the client this afternoon.
0
 

Author Comment

by:tcarrillo
ID: 17807603
I followed TimC940's directions.  The only change I needed to make was changing to Import from Synchronize.  After it parses the contacts on the Blackberry it displays "Duplicate records found on Device".  After I click OK to clear the message, it says "One moment" or something to that effect and then it's done.  When it finds discrepancies between with messages or calendar it always prompts for user input.  It seems it is not looking at the Outlook Contacts at all.
0
Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 

Author Comment

by:tcarrillo
ID: 17807725
I just found this which tells that she has a corrupt data base on the Blackberry.
http://www.blackberryforums.com/rim-software/11429-sync-trouble-print.html

The client can still synch with her Mac.  The question is if the data coming from the Mac is corrupt.  Or, is there a problem with switching from a Mac to a PC.  

My next step will be to remove the data from the Blackberry and resynch with the Mac followed by the PC.  If that doesn't work, I will have to get Cingular involved.  I will do this on Friday.
0
 
LVL 26

Expert Comment

by:Gary Cutri
ID: 17812506
What mail application is the user syncing with on the MAC?  Depending of the software used on the MAC I just export the contacts and copy them into Outlook (If they are using Entourage).
0
 

Author Comment

by:tcarrillo
ID: 17812548
They are using Entourage.  The problem is that the display on the Powerbook is dead.  Is it possible to connect a monitor to a Powerbook?  I don't do Mac's.

I assume the idea is to import the data into Outlook and then set the Desktop Manager to Export to the Blackberry.  Does that sound right?
0
 
LVL 26

Expert Comment

by:Gary Cutri
ID: 17817270
You can connect a monitor to your PowerBook, so models need an adaptor.  And yes you are correct, just get the data from the mac over to the pc and then use desktop manager.
0
 

Author Comment

by:tcarrillo
ID: 17833942
I did a wipe of the contacts with the Blackberry, re-synch'd with the Mac and then synch'd with the PC and now it's working.  I assume that the data became corrupt during the first attempt at synching with the PC.

0
 
LVL 1

Accepted Solution

by:
Computer101 earned 0 total points
ID: 18023717
PAQed with points refunded (500)

Computer101
EE Admin
0

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
iPhone 6, latest OS: I need ALL CAPS 2 89
Droid 4 15 160
Enterprise WhatsApp 1 40
Black Berry Link fails to start 4 92
Let me explain this picture a little bit.  First, in case you haven't already guessed, you are looking at my 2 phones, an Android Samsung Galaxy S5 on the left and an iPhone 5 on the right.  They are on their respective cradles on my desk.  But, you…
Once again I push the limits of my phone.  An introduction to the Android Google Now Launcher.
In an interesting question (https://www.experts-exchange.com/questions/29008360/) here at Experts Exchange, a member asked how to split a single image into multiple images. The primary usage for this is to place many photographs on a flatbed scanner…
Finding and deleting duplicate (picture) files can be a time consuming task. My wife and I, our three kids and their families all share one dilemma: Managing our pictures. Between desktops, laptops, phones, tablets, and cameras; over the last decade…

752 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question