?
Solved

Corrupt mailbox on Exchange 2000 server.

Posted on 2006-10-25
5
Medium Priority
?
501 Views
Last Modified: 2012-05-05
Hello Experts,
 I'm running Exchange 2000 on a 2000 Server box and Veritas 8.5 is my backup software.
My nightly backup reports the following error on one user's mailbox.

WARNING: "Todd Schork" [Todd]?Top of Information Store?Inbox?Outlook Message Manager (Outlook) (Key: B81CBB2E47269B48AB4FF56F07F16B3F)" is a corrupt file. This file cannot verify.

Today I see this message slightly altered, referring to:
WARNING: "Todd Schork" [Todd]?Finder?Unread Mail?Outlook Message Manager (Outlook) (Key: B81CBB2E47269B48AB4FF56F07F16B3F)" is a corrupt file. This file cannot verify.


The user reported missing seven days worth of mail last week which I restored and then yesterday he reported missing a different seven days worth of mail.
His .pst file is 1.4 gb in size and he is the type who never deletes anything. Unfortunately he is the VP and my boss so I won't go there.

I've found two forums mentioning this but the answers led nowhere.

Thanks in advance for any assistance.
0
Comment
Question by:adrianbarrs
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
5 Comments
 
LVL 104

Expert Comment

by:Sembee
ID: 17805201
That message doesn't actually mean you have a corrupt mailbox. It means that Veritas cannot read the email message.
If you do brick level backup (ie a backup of every mailbox rather than the information store) then you should expect those messages.
Very little you can do other than track down the message that is causing the error report and delete it.

Simon.
0
 

Author Comment

by:adrianbarrs
ID: 17806611
The message name is where I loose it.      Key: B81CBB2E47269B48AB4FF56F07F16B3F

There is no message with this name.

I'm going to run scanpst.exe and check for a corrupt rule on the client.

0
 
LVL 104

Expert Comment

by:Sembee
ID: 17807773
I don't think scanpst will do a great deal for you as this is an Exchange mailbox, not a personal folder.
The message looks like it might be some kind of hidden message - Outlook Message Manager is the rules system, so it could be the rules database that is causing the problem.

Simon.
0
 

Author Comment

by:adrianbarrs
ID: 17807842
Where is the rules database stored, on the client? I've had him delete his rules from within Outlook hoping that would help. He later got an Outlook popup saying "The rules on your machine are different than the rules on the server, which do you want to use?"
We opted for the server rules.

thanks for participating..

Adrian
0
 
LVL 104

Accepted Solution

by:
Sembee earned 2000 total points
ID: 17807853
If you want to flush all the rules out, close Outlook totally (check it has gone in task manager), then click start, run and type

outlook.exe /cleanrules

That deletes the lot, including hidden and server rules.

Simon.
0

Featured Post

Free Backup Tool for VMware and Hyper-V

Restore full virtual machine or individual guest files from 19 common file systems directly from the backup file. Schedule VM backups with PowerShell scripts. Set desired time, lean back and let the script to notify you via email upon completion.  

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Find out what you should include to make the best professional email signature for your organization.
Check out this step-by-step guide for using the newly updated Experts Exchange mobile app—released on May 30.
In this video we show how to create an Address List in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Organization >> Ad…
In this video we show how to create an Accepted Domain in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Ac…
Suggested Courses

770 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question