[2 days left] What’s wrong with your cloud strategy? Learn why multicloud solutions matter with Nimble Storage.Register Now


Corrupt mailbox on Exchange 2000 server.

Posted on 2006-10-25
Medium Priority
Last Modified: 2012-05-05
Hello Experts,
 I'm running Exchange 2000 on a 2000 Server box and Veritas 8.5 is my backup software.
My nightly backup reports the following error on one user's mailbox.

WARNING: "Todd Schork" [Todd]?Top of Information Store?Inbox?Outlook Message Manager (Outlook) (Key: B81CBB2E47269B48AB4FF56F07F16B3F)" is a corrupt file. This file cannot verify.

Today I see this message slightly altered, referring to:
WARNING: "Todd Schork" [Todd]?Finder?Unread Mail?Outlook Message Manager (Outlook) (Key: B81CBB2E47269B48AB4FF56F07F16B3F)" is a corrupt file. This file cannot verify.

The user reported missing seven days worth of mail last week which I restored and then yesterday he reported missing a different seven days worth of mail.
His .pst file is 1.4 gb in size and he is the type who never deletes anything. Unfortunately he is the VP and my boss so I won't go there.

I've found two forums mentioning this but the answers led nowhere.

Thanks in advance for any assistance.
Question by:adrianbarrs
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
LVL 104

Expert Comment

ID: 17805201
That message doesn't actually mean you have a corrupt mailbox. It means that Veritas cannot read the email message.
If you do brick level backup (ie a backup of every mailbox rather than the information store) then you should expect those messages.
Very little you can do other than track down the message that is causing the error report and delete it.


Author Comment

ID: 17806611
The message name is where I loose it.      Key: B81CBB2E47269B48AB4FF56F07F16B3F

There is no message with this name.

I'm going to run scanpst.exe and check for a corrupt rule on the client.

LVL 104

Expert Comment

ID: 17807773
I don't think scanpst will do a great deal for you as this is an Exchange mailbox, not a personal folder.
The message looks like it might be some kind of hidden message - Outlook Message Manager is the rules system, so it could be the rules database that is causing the problem.


Author Comment

ID: 17807842
Where is the rules database stored, on the client? I've had him delete his rules from within Outlook hoping that would help. He later got an Outlook popup saying "The rules on your machine are different than the rules on the server, which do you want to use?"
We opted for the server rules.

thanks for participating..

LVL 104

Accepted Solution

Sembee earned 2000 total points
ID: 17807853
If you want to flush all the rules out, close Outlook totally (check it has gone in task manager), then click start, run and type

outlook.exe /cleanrules

That deletes the lot, including hidden and server rules.


Featured Post

Creating Active Directory Users from a Text File

If your organization has a need to mass-create AD user accounts, watch this video to see how its done without the need for scripting or other unnecessary complexities.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Know the reasons and solutions to move/import EDB to New Exchange Server. Also, find out how to recover an Exchange .edb file and to restore the file back.
One-stop solution for Exchange Administrators to address all MS Exchange Server issues, which is known by the name of Stellar Exchange Toolkit.
To show how to create a transport rule in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Rules tab.:  To cr…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

656 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question