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SBS Add User Wizard: The required organizational units do not exist and are required by the wizard...

Posted on 2006-10-25
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Last Modified: 2012-08-13
I've inherited a couple year old SBS network at my new company, and the external IT company left it in various states of brokeness.  I've fixed most of it up, but I'm wondering about fixing the SBS wizards.

If I try the Add User Wizard, I get 'The Required organizational units do not exist and are required by the wizard.  Run Small Business Server Setup again, and reinstall the administration component.'

I'll be treading very lightly because we have over 50 users (25 concurrent) and it's at a remote location.  Is there an easy and safe way to fix this... where should I start.  All the SBS OU's that I'm used to are there, so I'm not sure what to check.
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Question by:glennpratt
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Jeffrey Kane - TechSoEasy earned 2000 total points
ID: 17808510
I'm not sure what OU's you are used to working with, but the following are the default SBS OU's

domain.local
  MyBusiness
     Computers
         SBSComputers
         SBSServers
     Distribution Groups
     Security Groups
     Users
          SBSUsers

There are other OUs, of course, but the ones above are the required defaults that make the wizards work.

Jeff
TechSoEasy
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by:Jeffrey Kane - TechSoEasy
ID: 17808511
P. S.  Why are you not running setup to reinstall the Administration Component?

Jeff
TechSoEasy
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by:Jeffrey Kane - TechSoEasy
ID: 17828086
Just reviewed this again...

Is this SBS 2003?  If so, then having over 50 users is not a problem... since 75 is the limit.  Concurrent users don't matter as SBS licensing doesn't recognize that.

Jeff
TechSoEasy
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by:glennpratt
ID: 17967571
Thanks Jeff, I've been out of town and forgot to check this.  I have all those OU's but I still get the error message.  I didn't want to run setup again, because I wasn't sure what the consequences were.  I was hoping someone had recieved and resolved this error message.  

I only mentioned the number of users to clarify the number of pissed off people there will be if user accounts get hosed :)
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by:Jeffrey Kane - TechSoEasy
ID: 17968718
Reinstalling components on SBS is a standard maintenance procedure... you should not be reluctant to do that.

Jeff
TechSoEasy
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by:glennpratt
ID: 17998796
Thanks Jeff (as usual I only get to this about couple times a month on a whim)

The OU MyBusiness had be renamed by the IT company and I didn't catch it.  There really should be a way to rename that.  MyBusiness is just tacky as all get out.  No biggie of course.
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by:Jeffrey Kane - TechSoEasy
ID: 18000326
Why?  Nobody ever sees that.   The issue is that then the wizards would need to have another layer of complexity which we know they certainly don't need.

The fact is that Microsoft was originally going to also use a default, non-changable internal Domain name (SmallBusiness.local), but I guess even more people complained about that one.

Jeff
TechSoEasy
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by:glennpratt
ID: 18014974
Sure, I wouldn't bother renaming it, I know better then to futz with SBS when it's not necessary; but MyBusiness is a pretty illogical name (who is
My' referencing?) and it is visible to anyone who can browse AD, ie adding printers, finding computers or users etc.
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by:Jeffrey Kane - TechSoEasy
ID: 18015381
Well, Microsoft has done away with "My" in Vista... so perhaps they'll do away with it in the next release of SBS and it'll be called something that you'd be more agreeable with.

However, I don't know of ANY small business users that browse AD.  What would they be looking for and why?

The only thing I can think of is adding printers, and that doesn't bring up the OU's unless you click "browse...".  which most don't because they click "Find" which searches the entire AD and doesn't show OU's.

Jeff
TechSoEasy
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Expert Comment

by:johnbudden
ID: 21915917
I have the same issue on a 1 month old SBS 2003 R2 server. In this instance the administrator password has been changed. I wonder if that is a factor.
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by:Jeffrey Kane - TechSoEasy
ID: 21923317
No, the problem in this case was that the default OU was renamed.

Jeff
TechSoEasy
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