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computer reboot

Posted on 2006-10-25
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Last Modified: 2012-05-05
i Have a server 2000 and have exchange 2000 or it, it reboot while finish the boot screen of WINDOWS SERVER FAMILY 2000 and restart again, doesnt even go to safe mood

please help very urgent
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Question by:ammartahir1978
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22 Comments
 
LVL 69

Expert Comment

by:Callandor
ID: 17805301
That sounds like one of your Windows drivers is corrupt, if it won't even boot into safe mode.  A repair install may get you back into working order, but you'll have to reapply patches and updates: http://support.microsoft.com/default.aspx?scid=kb;EN-US;292175
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Author Comment

by:ammartahir1978
ID: 17805331
what if you have raid 1 installed
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LVL 69

Expert Comment

by:Callandor
ID: 17805392
It shouldn't matter - the RAID-1 array looks like a single drive to the OS.
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Author Comment

by:ammartahir1978
ID: 17805456
it doesnt help is there anything else i can try
0
 
LVL 69

Expert Comment

by:Callandor
ID: 17805478
You may have a hardware problem.  Check your RAM with the diagnostic program at www.memtest.org .
0
 

Author Comment

by:ammartahir1978
ID: 17805495
how can i check that when i cant even boot the system in safe mood
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LVL 69

Expert Comment

by:Callandor
ID: 17805555
Did you read the instructions?  You have to make a bootable floppy with the program on it, then boot from the floppy.
0
 

Author Comment

by:ammartahir1978
ID: 17805603
i have boot the server with cd rom and install the raid driver and also repair it but it doesnt work i will try you software to check the memory
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Author Comment

by:ammartahir1978
ID: 17805623
well that doesnt work either, should i replace the memory?
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LVL 69

Expert Comment

by:Callandor
ID: 17805641
If it failed any of the tests, yes, that means one or more of your memory modules is bad.  You can take the modules out to isolate which one is the troublesome one.
0
 

Author Comment

by:ammartahir1978
ID: 17805713
i am still confuse as my system reboot when it is on the WINDOWS SERVER 2000 FAMILY window load the window and the show the logon screen for few second and restart
0
 
LVL 69

Expert Comment

by:Callandor
ID: 17806012
You booted from the floppy and let it run the test?  Did you replace any RAM?
0
 

Author Comment

by:ammartahir1978
ID: 17806077
but i dont have a bootable floppy i have a CD can i make bootable floppy from somewhere
0
 
LVL 69

Expert Comment

by:Callandor
ID: 17806154
Are you actually paying attention to my instructions?  http://www.memtest.org/#downiso  You can create a bootable CD or a bootable floppy.
0
 

Author Comment

by:ammartahir1978
ID: 17806201
i am sir but on this link there are too many files which one should i take?
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LVL 69

Expert Comment

by:Callandor
ID: 17806551
Download - Pre-Compiled package for Floppy (DOS - Win)

Read and follow the instructions to make a bootable floppy.
0
 

Author Comment

by:ammartahir1978
ID: 17806969
i am running the test now ...anything else i have to follow please let me know
0
 
LVL 69

Expert Comment

by:Callandor
ID: 17807013
If it fails on any test, you have a bad RAM module.  If it passes, it is very likely the RAM is good, but it is not a guarantee.
0
 

Author Comment

by:ammartahir1978
ID: 17807078
well its 79% done havent failed, what should i do if it doesnt fail?
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LVL 69

Accepted Solution

by:
Callandor earned 2000 total points
ID: 17807179
If all is well, then you should check to see if Windows will install clean on a new empty hard drive.  If it does, your original system has a corrupt system that can only be fixed by a fresh install.  If it doesn't, you have some other hardware failure, perhaps a hard drive or a drive controller, and then you will need a data recovery program to try to read the data as slave drives.
0
 

Author Comment

by:ammartahir1978
ID: 17809681
hi Callandor,

I have received a red screen with the messages

TST       PASS          FAILING ADDRESS           GOOD                BAD              ERR-BITS             COUNT      CHAN

5              0            0001ffcfbc8 - 511.9MB        ff7fffff            fffffff                00800000              1            


i have multiple row like this cant type each one, but what does this mean.

Regards,

Ammar Tahir
0
 
LVL 69

Expert Comment

by:Callandor
ID: 17811007
It means you have an error, and as I said before, an error means you have bad RAM - replace it.
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