D_Hartup
asked on
Backup Exec No Media Types Shown for New Tape Drive
Hi,
I've just installed a new Tape drive, a certance LTO2 (branded Quantum).
I've used a fresh Adaptec 29160 SCSI adapter and the brand new SCSI cable and Terminator that came with the drive. I've confirmed the 29160 in another server previously with another Certance LTO2, and so I know that works fine.
Thing is, once installed on the server, and with Veritas latest drivers installed on it, it shows up in the Backup Exec device list, but if you go into its properties, there's no media types, there's only one called "***" and has read and write as no.
If you try and do anything with tapes (format, label or inventory) you get the following error:
Final error: 0xa000821e - Library error - incompatible storage media detected in robotic library.
HAs anyone ever encountered this, or have any thoughts? The only threads I can find on the internet are useless and don't have any solutions.
Other details are:
Windows 2000 Small Business Server
Backup Exec 9.1 SP4a
Quantum LTO2 tape drive
updated all firmware on tape drive
updated all firmware on scsi adapter
tried both veritas and quantum latest drivers for tape drive
latest adaptec drivers for scsi adapter
Many thanks,
David
I've just installed a new Tape drive, a certance LTO2 (branded Quantum).
I've used a fresh Adaptec 29160 SCSI adapter and the brand new SCSI cable and Terminator that came with the drive. I've confirmed the 29160 in another server previously with another Certance LTO2, and so I know that works fine.
Thing is, once installed on the server, and with Veritas latest drivers installed on it, it shows up in the Backup Exec device list, but if you go into its properties, there's no media types, there's only one called "***" and has read and write as no.
If you try and do anything with tapes (format, label or inventory) you get the following error:
Final error: 0xa000821e - Library error - incompatible storage media detected in robotic library.
HAs anyone ever encountered this, or have any thoughts? The only threads I can find on the internet are useless and don't have any solutions.
Other details are:
Windows 2000 Small Business Server
Backup Exec 9.1 SP4a
Quantum LTO2 tape drive
updated all firmware on tape drive
updated all firmware on scsi adapter
tried both veritas and quantum latest drivers for tape drive
latest adaptec drivers for scsi adapter
Many thanks,
David
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It's stand-alone tape but by the looks of it BE thinks it is part of a library. Only way I can think of that happening is if the drive's personality is set to say it is a library drive. I know how to change this on HP drives (inc DLTs that are rebranded Quantums) but not on Quantum LTOs since HP don't use them and the tool I use is HP only. Perhaps Quantum or Certance have a diagnostic that will tell whether it's set to be a stand-alone or library drive.
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Yep, already seen that - unfortunately it's not a robotic library, so it doesn't even have the barcode rules option on the configuration tab.
Any other thoughts?
Cheers,
Paul