I've done some research and I've found several thrid party software add-ons for Outlook that do auto cc/bcc. Some even allow it to be determine by rules (based on email address or subject contents, for example). The problem we have is that there are too many variables to define a realistic set of rules. For example, we have inside sales support members that deal with 2 or more sales reps. Any email correspondonce (new or replies) with a sales rep's client must be cc:ed to that rep. However, non-client related email or email to clients that don't have an assigned rep, don't need to be cc:ed to anyone.
What would be the best solution for us is if when inside support person generates (or replies to) an email that a prompt comes up to select a person to cc but have the ability to send the message whether or not they have entered/selected someone to carbon copy. I would be will to entertain any solution as long as end users can work directly from Outlook.
Thanks in advance for thought-provoking advice, recommendations or comments.