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Lost Password to Symantec 10 Group Server

Posted on 2006-10-25
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Last Modified: 2013-12-04
Hi there,

I recently installed Symantec 10 Corporate edition on my server. As normal it demanded I give it a Server  Group name and a username and a password for these.

I duelly gave it thus, yet now it won't let me unlock the server group stating the username and or password is incorrect.

I have tried several times, even completley uninstalling all products, but to no avail.

Also, when I re-install, I've tried giving it a new Server Group to use, yet it still decides to use the old one that I cannot unlock.

Is there any way to reset this password?

Thanks in advance.
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Question by:rskevington
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LVL 27

Accepted Solution

by:
David-Howard earned 252 total points
ID: 17806378
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Author Comment

by:rskevington
ID: 17810353
An excellent answer and on eI found very helpful.

But my issue has changed slightly.

I'm now trying to use the IFORGOT.exe to reset the account's password, but it keeps telling me "the specified user doesn't exist".

I've tried admin (which I firmly believe it's set too) and it says the same. I've tried everything I can think it of being.

Any ideas of where I can dump the userlist from?
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LVL 38

Assisted Solution

by:younghv
younghv earned 248 total points
ID: 17810826
I would check the 'Services' listing to see the actual account name that is running the Symantec Services - there are probably 3 or 4 different ones.

You can also view the 'User Accounts', but the CE is probably being managed by a Network/Domain account.

Be aware that Norton/Symantec has a built-in 'fail-closed' protection on this application.

If you make the wrong move, everything associated with this application will cease to function on the server and you will have to completely re-build the server, manually uninstall the clients, and start from scratch.

The only reason I know this is that one of my people 'forgot' the Symantec account password and attempted to 'crack it'.

Step through this carefully.


Vic
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LVL 27

Expert Comment

by:David-Howard
ID: 17814533
I'm sorry Kevin, but I'm not knowledgeable enough to walk you through your new issue. And I don't want to be responsible for a server rebuild. :-{
I hope I was able to help you out with your initial issue though. Good luck!
David
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Author Comment

by:rskevington
ID: 17817940
No problem.

thanks very much for the help, guys.
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