We help IT Professionals succeed at work.

We've partnered with Certified Experts, Carl Webster and Richard Faulkner, to bring you two Citrix podcasts. Learn about 2020 trends and get answers to your biggest Citrix questions!Listen Now

x

Cannot install a printer over a VPN

jmdanko
jmdanko asked
on
Medium Priority
1,407 Views
Last Modified: 2007-12-19
I am connecting 2 stores using Netgear Firewall VPNS. Model #'s FVS318 and FVG318.

When I try to install a shared printer over at the remote location I get the error message. Operation could not be completed because the printer name was typed incorrectly or is no longer available.

I get this message no matter which machine I try to install from, and on any machine I try to install to. I can connect to the printer from the local area network.

I tried changing the MTU size starting at 900 and moving up from that, but it did not make a difference.


Any suggestions?

Thanks
Comment
Watch Question

DO you have a print server mounted in Windows???? DNS????
Why dont't you try and set it up directly with the ip pointing to the printer??

Cheers

Author

Commented:
No I am not using a print server. I do a search by IP address, and then I double click on the printer that I want  to install.
Fatal_ExceptionSystems Engineer
Top Expert 2005

Commented:
So, you are trying to create a TCP_port (local) for the remote printer?  (I take it that your printers are using Jetdirect cards, or the like?)  How are you 'searching' for this printer?  Can you ping the printer IPAddress?

Author

Commented:
No - they are not networked printers, they are shared printers on the LAN at the remote location. I am doing a search using the ip address of the computer that the printer is attached to. After windows finds the IP  address, i open it up, and then double click on the printer that I need to install at the main location. I get the same error no matter which computer I try to install the printer from. There are 3 printers that I need to install at the main location from the remote location. Also, it does not matter which computer at the main location that I try to connect to printer it still get the same error. Operation cannot be completed. Either the printer name was typed incorrectly or the path is no longer available. I believe the problem is somewhere in the VPN, but I have no idea what setting to change.
Gareth GudgerSolution Architect
CERTIFIED EXPERT
Most Valuable Expert 2014
Top Expert 2014

Commented:
It sounds like a DNS issue to me. Is DNS traffic passing through the VPN? Is there a server? If so, one side, both sides? Is it configured to do DNS?
Fatal_ExceptionSystems Engineer
Top Expert 2005

Commented:
And, have you made sure you have the appropriate permissions placed on the Printer Share?  (that message does not provide for this, but make sure anyway...)

Personally, I think you would be better served by getting a Print Server going here...  If you are using HP Printers, then Jetdirect is what you need, but Linksys makes a consumer grade model too...  Just a thought..

FE

Author

Commented:
In repsonse to diggisaur. We do have a server at the main location. I do not believe it is configured to do DNS and I am not sure if DNS is passing through the VPN. Where would I set the DNS up at? Hould that be done through the VPN or the server. I want to be able to install the remote printers at the server.
Try and modify yor host file, put the ip and name of the PC that has the share.

Cheers

Not the solution you were looking for? Getting a personalized solution is easy.

Ask the Experts

Author

Commented:
I have never used the host file. Can you tell me how to add to it? Or i can do a google search.

Author

Commented:
We are making progress. After I added the computers to the host file I could search by name, and then double click on the printer. It looks as though it is going to work, but then hangs at connecting to printer, and never gets any farther. I am logged on to the remote computer as an administrator.
Gareth GudgerSolution Architect
CERTIFIED EXPERT
Most Valuable Expert 2014
Top Expert 2014

Commented:
I think you might need more than a host file entry. I think it is now failing on authentication issues. Try adding the IP you added to the host file manually as one of your DNS server in your IP properties. And see if the printer works.

Author

Commented:
Nope - that didn't help. Still the same problem. Hangs up on connecting to the printer
Fatal_ExceptionSystems Engineer
Top Expert 2005

Commented:
Did you try to create a TCP_port (local) for the remote printer yet?  (the biggest problem with this is that you need a static IPAddress on the shared printer's computer)  Any firewalls running here?  If so, turn them off...  or if using 3rd party (Norton Security, etc.) uninstall them..

Author

Commented:
No - I have not tried that yet. The remote computer already has a static ip and all firewalls are turned off. Only Norton Antivirus corporate is running. How do I create a local TCP port? The local subnet is 192.168.0.? and the remote is 192.168.1.?
Systems Engineer
Top Expert 2005
Commented:
This has a decent graphic explaining how to do it:

http://www.resortdata.com/Customers/Knowledge/KB-DOS/K000069.htm
How did it go???
Any progress???

Cheers

Author

Commented:
Both suggestions above worked. I needed to add the computers to the  Hosts lookup, and also create TCP printer port. Thanks so much for your help. I really appreciate it.
Fatal_ExceptionSystems Engineer
Top Expert 2005

Commented:
and thank you..

FE
U r welcome Amigo

CHeers
Access more of Experts Exchange with a free account
Thanks for using Experts Exchange.

Create a free account to continue.

Limited access with a free account allows you to:

  • View three pieces of content (articles, solutions, posts, and videos)
  • Ask the experts questions (counted toward content limit)
  • Customize your dashboard and profile

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.