We help IT Professionals succeed at work.

Exchange:  "...delivery was refused..."

taborrg
taborrg asked
on
Medium Priority
1,764 Views
Last Modified: 2013-11-15
Hi:

I disabled a user's account in AD, then re-enabled it.  Now I get this when sending her an email:  "The message reached the recipient's e-mail system, but delivery was refused.  Attempt to resend the message. "

Everything looks like it should be working - her mailbox shows up on the server.

Thanks

Comment
Watch Question

is the mailbox connected to the user run clean up agent in sys manager and reconnect it
IT Engineer
Commented:
The user was just disabled and not deleted.
Do you have more than 1 DC on your domain ?
Did the AD replicated the changes : disabled user , re-enabled user.

It is just a replication problem and the exchange has yet to figure out that the user is enabled again and ready to receive mails.

Try to login on the outlook with this user again or on the OWA and see if you can send e-mails.

Not the solution you were looking for? Getting a personalized solution is easy.

Ask the Experts

Author

Commented:
Whats the OWA? and how do I access it?

Thanks
Expert of the Year 2007
Expert of the Year 2006

Commented:
How long did you wait before trying to use the account?
Exchange caches certain things and this cache is only flushed every couple of hours. If you enabled the account and then tried to use it immediately then I wouldn't be surprised if the message was rejected.

As a rule I never disable a user's account until I am sure that it will not be required. Change the user's password to something long, do other tricks to restrict the account, but never disable it.

OWA is Outlook Web Access.

http://servername/exchange

Simon.
Access more of Experts Exchange with a free account
Thanks for using Experts Exchange.

Create a free account to continue.

Limited access with a free account allows you to:

  • View three pieces of content (articles, solutions, posts, and videos)
  • Ask the experts questions (counted toward content limit)
  • Customize your dashboard and profile

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.