My Documents Synchronization not synchronizing everyday

Hello Gurus,

I have a client that his laptop’s My Document is supposed to be Synchronize every time he logs in and out.  But the system does not synchronize everyday it more likely behaves like if it will synchronize every two days.  For example, if he works on an excel file that is located on the server, and is save on his Document Folder and he goes home that night, and tries to open the file at home the system will not find the file anymore until he connects again to the server.

Please Help is very urgent to resolve this matter.

Thanks
noahasolisAsked:
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trenesConnect With a Mentor Commented:
Read the article below to follow the recommendations by MS.
http://technet2.microsoft.com/WindowsServer/en/library/5c96a496-6d14-43c7-a89f-4b4561a6fb9d1033.mspx?mfr=true

below you find a trascript of the most important part.

Synchronizing Offline Files
If you configure Offline Files, you need to decide the appropriate time to synchronize offline files. You also have a choice of two methods, full or quick. For a full synchronization, enable the Synchronize all offline files before logging off policy setting. Disabling this policy causes aquick synchronization to be performed when the user logs off.

A full synchronization ensures that you have the most current versions of every network file that has been made available offline. A quick synchronization ensures that you have complete versions of all your offline files, even if they are not the most current versions.

In Windows Server 2003, the Synchronize all offline files when logging on policy setting mirrors the Synchronize all offline files before logging off policy setting. Both policy settings are available in both User Configuration and Computer Configuration under Administrative Templates\Network\Offline Files. For more information, see the Explain tab on the Properties page of each policy.

By default, the Offline Files feature is not enabled in the Windows Server 2003 family because any Terminal Services mode that allows multiple, concurrent user logon sessions is not compatible with Offline Files. Offline Files is enabled by default in Windows XP Professional and Windows 2000 Professional.

To maximize the benefits of Offline Files, the Synchronization Manager service frequently synchronizes server and client copies of any offline file. However, synchronization makes demands on file system and network resources.

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noahasolisAuthor Commented:
Everyday, synchronization does not take place with Excel Files (3 - 5 days behind).
Inconsistently (once or twice a week), sychronization does not take place with Word Document (1 day behind).
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noahasolisAuthor Commented:
First of all thanks Trenes,

The active directory and terminal server they are using is a Windows 2000 Server.  Is there a similar policy in the windows 2000 server as you mention on the 2003 server environment.
If so where is the policy located at.

Thanks,
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trenesCommented:
Sorry but I dont have a 2000 domain to find the GPO.
But look at the MS site and you will find it.
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