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Problem with calendar on Outlook2003 on Exchange 2003.

Posted on 2006-10-26
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Last Modified: 2010-03-06
Hello!

I have Outlook 2003 installed on a client´s PC, and for some time it was working fine. Suddenly, the client could not make new appointments in Calendar anymore.
Error message: "Failed to save object."

Facts:
Exchange 2003 sp2
Outlook 2003 with all service packs
Running on XP sp2.
problem exists ALSO on OWA!
Problem ONLY affects this one user, all other users are working fine.

Tried so far:
Cleaning up users mailbox, so its now only 1 gig.
Reinstalled Outlook/PC and made new Outlook data file. (After this was done, user was fine for about a week, then the problem came back. )
Made secondary local calendar, and that works fine.

Any help is greatly appreciated.

Regards, HAX.
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Question by:johnnybrian
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7 Comments
 
LVL 104

Expert Comment

by:Sembee
ID: 17811501
Reinstalling Outlook will often not fix the problem.

First thing to confirm is whether the problem follows the user to another PC.
If it follows to another machine then it is an issue with their mailbox - export the contents and recreate.

If it doesn't follow the user to another PC then the problem is with the original machine.
One of the following will fix the issue - nothing else will resolve the problem.

1. Recreate the Outlook profile.
2. Recreate the Windows profile.
3. Wipe the machine.

Simon.
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LVL 1

Author Comment

by:johnnybrian
ID: 17817594
@Sembee:

Ill try to install Outlook on a different PC today, and see if it follows the user. Ill let you know.

/HAX
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LVL 1

Author Comment

by:johnnybrian
ID: 17817905
It doesnt follow the user to another PC. Installed Outlook on another PC, and it worked fine.
But then again, it also worked fine on the clients PC for a while.

So what do you propose i do?

I would hate a format of this machine.

/HAX
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LVL 104

Accepted Solution

by:
Sembee earned 1500 total points
ID: 17818664
Go through the steps that I have outlined above.
Unfortunately due to the way that Outlook stores its information, wiping the machine is often the only fix.
I have to work to guaranteed fix. If the machine is playing up and the problem doesn't follow the user, then I give the machine 30 minutes of troubleshooting time. If I cannot fix it in that time then it gets wiped. The way that I see it, is that I could spend another three hours playing around with the machine and still have to wipe it, or I could wipe it now and see that the problem is fixed.

Simon.
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LVL 1

Author Comment

by:johnnybrian
ID: 17840654
@simon: ill give it a go, and let you know asap.

/HAX
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LVL 1

Author Comment

by:johnnybrian
ID: 18026280
Full format solved the problem. Thanks for the help! :)

/HAX
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