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Error printing outllook documents

larsrosberg
larsrosberg asked
on
Medium Priority
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Last Modified: 2010-04-08
I have a network HP printer that I can not print emails to in Outlook 2003. I can copy the email content into word and it prints fine. It just will not print emails. I keep getting "this document failed to print" any ideas?
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CERTIFIED EXPERT
Top Expert 2008

Commented:
Greetings, larsrosberg !

1. You may need to re-register a file. Go to Start > Run and type regsvr32.exe %Windir%\System32\Ole32.dll
and hit OK

2. If no joy, reset the printer file. With Outlook close, do a search for and rename outlprnt file. Restart Outlook.

Outlprnt is located in C:\Documents and Settings\<user>\Application Data\Microsoft\Outlook or C:\Documents and Settings\<user>\Application Data\Microsoft\Outlook folder. It is a hidden file, so you have to unhide hidden files. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

Best wishes!

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Commented:
how do i close a ticket. i have figured out my problem w/ this question. Had to restart the print server.
CERTIFIED EXPERT
Top Expert 2008

Commented:
larsrosberg,

Glad printing Outlook is working.  You may want to post a 0-point note in Community Support board with a link to this page to close this question and get your points back. Community Support board link is at the top right of the page.
PAQed with points refunded (250)

Computer101
EE Admin

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