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Error printing outllook documents

Posted on 2006-10-26
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Last Modified: 2010-04-08
I have a network HP printer that I can not print emails to in Outlook 2003. I can copy the email content into word and it prints fine. It just will not print emails. I keep getting "this document failed to print" any ideas?
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Question by:larsrosberg
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Expert Comment

by:war1
ID: 17812325
Greetings, larsrosberg !

1. You may need to re-register a file. Go to Start > Run and type regsvr32.exe %Windir%\System32\Ole32.dll
and hit OK

2. If no joy, reset the printer file. With Outlook close, do a search for and rename outlprnt file. Restart Outlook.

Outlprnt is located in C:\Documents and Settings\<user>\Application Data\Microsoft\Outlook or C:\Documents and Settings\<user>\Application Data\Microsoft\Outlook folder. It is a hidden file, so you have to unhide hidden files. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

Best wishes!
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by:larsrosberg
ID: 17833897
how do i close a ticket. i have figured out my problem w/ this question. Had to restart the print server.
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by:war1
ID: 17834716
larsrosberg,

Glad printing Outlook is working.  You may want to post a 0-point note in Community Support board with a link to this page to close this question and get your points back. Community Support board link is at the top right of the page.
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