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No "empty deleted items folder" option in newly migrated users

Hello,

Users who have been migrated from Exchange 2000 to Exchange 2003 do not have the "empty deleted items" option when they right-click on their deleted items folder. in fact, the deleted items folder looks like a normal folder - it doesn't have the bin image.

I can open these mailboxes remotely and the empty option appears. I can then delete the folders. But the users still cannot delete their items.

There is a mix of clients, but mostly Outlook XP and 2000.

This was posted on http://hdsurvivor.blogspot.com/2006/07/cannot-empty-deleted-items-in-outlook.html and they recomment an exmerge solution. This is fine, but with 500 users it's something I'd rather avoid.

Any ideas?


cheers,

Aaron
0
ikadmin
Asked:
ikadmin
1 Solution
 
Serena HsiMarketing ConsultantCommented:
To reset the Outlook folders to the defaults that you saw when you first installed Microsoft Outlook:

outlook /resetfolders

http://www.slipstick.com/outlook/oltrble.htm
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