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No "empty deleted items folder" option in newly migrated users

Posted on 2006-10-26
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Last Modified: 2010-04-08
Hello,

Users who have been migrated from Exchange 2000 to Exchange 2003 do not have the "empty deleted items" option when they right-click on their deleted items folder. in fact, the deleted items folder looks like a normal folder - it doesn't have the bin image.

I can open these mailboxes remotely and the empty option appears. I can then delete the folders. But the users still cannot delete their items.

There is a mix of clients, but mostly Outlook XP and 2000.

This was posted on http://hdsurvivor.blogspot.com/2006/07/cannot-empty-deleted-items-in-outlook.html and they recomment an exmerge solution. This is fine, but with 500 users it's something I'd rather avoid.

Any ideas?


cheers,

Aaron
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Question by:ikadmin
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3 Comments
 
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Accepted Solution

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Serena Hsi earned 500 total points
ID: 17815480
To reset the Outlook folders to the defaults that you saw when you first installed Microsoft Outlook:

outlook /resetfolders

http://www.slipstick.com/outlook/oltrble.htm
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