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johnzimm

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Citrix thin clients not connecting from our wide area network and the internet

We have a citrix server farm that I have updated 4 of the 5 servers to windows server 2003 standard. Now a few of the thin clients getting the error massage no citrix server configured at the specified address. On the connection configuration screen if we set it to “server” and hit refresh we get a list of servers, or set it to “applications” and hit refresh we get a list of applications. If we select a server or application and try to connect we get the error “no citrix server configured at the specified address”. This is happening in the same location where the same type of thin client is connecting with out a problem. This is in a wide area network and internet connection environment that we are seeing the problem, the local area network does not have this problem.
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johnzimm

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Yes all servers are set to the correct alt address for the specific server.
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Yes we are using program neighborhood. This is in a thin client environment and the PN is built into the thin clients. The thin client I am working to fix uses the same router and firewall as the rest of the thin clients in the same office and they work fine. The "use alternate address through firewalls" is set. This thin client can see the servers and published applications put is failing to connect to them. When connecting to the farm it gets to the negation step then gives the error “no citrix server configured at the specified address”.

Thks John
The terminal was reset to factory defaults and reconfigured and is now working. Thanks for all the help.

Thks John