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Renamed active directory user account but Exchange retains old users name
An individual here at my work was replaced. I was notified on somewhat of a last minute notice. So rather than creating new accounts I simply renamed the existing account in active directory. Well, the entire process didn't exactly go as smoothly as it did when I was in my Microsoft class...imagine that. Anyway, for some reason Exchange is retaining the old users name somewhere and I can't find it. Here is an example of what I'm dealing with....
Typically if you are sending an email and you open a new outlook mail message, when you start to type in the users name in the "To" field, it will automatically populate the field with the users name and their logon name like this: "Joe Somebody <joe.somebody@mydomain.com
Any ideas where I can find the place where this "tom" is still hanging out? FYI, our network is all Server 2003 and we have a single Exchange 2003 server.
Typically if you are sending an email and you open a new outlook mail message, when you start to type in the users name in the "To" field, it will automatically populate the field with the users name and their logon name like this: "Joe Somebody <joe.somebody@mydomain.com
Any ideas where I can find the place where this "tom" is still hanging out? FYI, our network is all Server 2003 and we have a single Exchange 2003 server.
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why did you not just create a new user and delete the old one?
ASKER
Well, actually I would normally do just that...create a new user. However, I had just come back to work from a week long Microsoft class. Believe it or not in the Microsoft cirriculum it was listed as a "Microsoft recommended method" when replacing one user with another. So basically I did it because Microsoft recommended it. I haven't done it since.
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ASKER
So simply modifying the legacyexchangeDN will not work then is what you're saying? I ask because I just got done modifying it minutes ago.
ASKER
Sorry for the double post but I have another question as well. If I go back to the ADSI editor and change the account back to what it was before, will it start working for the time being until I get the new accounts set up?
It does work - it just stops old email from working.
Simon.
Simon.
ASKER
Ok folks...just to follow up on this one. It does not work. After doing the ADSI edit on the legacyexchangeDN all of his email came to a complete halt. No mail in and no mail out.
So any thoughts on this one again? Should I just edit the legacyexchangeDN again and change it back to what it was before? Thanks.
So any thoughts on this one again? Should I just edit the legacyexchangeDN again and change it back to what it was before? Thanks.
ASKER
After the edit this is the message I get when trying to an email to this user.
Your message did not reach some or all of the intended recipients.
Subject: test
Sent: 10/27/2006 8:32 AM
The following recipient(s) cannot be reached:
Mark Beckman on 10/27/2006 8:32 AM
The e-mail account does not exist at the organization this message was sent to. Check the e-mail address, or contact the recipient directly to find out the correct address.
Your message did not reach some or all of the intended recipients.
Subject: test
Sent: 10/27/2006 8:32 AM
The following recipient(s) cannot be reached:
Mark Beckman on 10/27/2006 8:32 AM
The e-mail account does not exist at the organization this message was sent to. Check the e-mail address, or contact the recipient directly to find out the correct address.
Did you use Auto complete, or the GAL from Outlook 2003 running in cached mode? If so, you will get that error. The LegacyDN entry is the account identity for Exchange. You should find that inbound external email continues to work. Exchange doesn't use the SMTP information for internal email, so it will stop internal email from working... that is why I don't rename accounts.
Simon.
Simon.
ASKER
I know, I know....I've already learned my lesson about renaming accounts. I tried both ways. I tried the auto complete and I tried selecting him from the GAL. As far as cached mode goes.....I not sure but it sounds like it. I just sent him an email from our hotmail account to see if that makes it to him. I'll follow up on that. By the way, thanks for the help so far.
ASKER
The problem seems to fixed now. The ADSI edit did take care of the legacyexchangeDN name. But Sembee you were correct as well. I had to refresh the GAL or turn off cached mode to download a new instance of the GAL.
I also had to go to the users computer, go to control panel, delete his exchange email account settins then start outlook and reconfigure his exchange email settings.
I also had to go to the users computer, go to control panel, delete his exchange email account settins then start outlook and reconfigure his exchange email settings.
just as an fyi, changing the legdn is not a microsoft recommended practice. however, if you choose to do it, that's why i suggested putting the old legdn in as an x500 address. this will prevent ndr's and the other problems you experienced when replying to or sending mail to the 'old' legdn.
kris.
kris.
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