Solved

Can't access network on remote VPN

Posted on 2006-10-26
2
207 Views
Last Modified: 2010-04-11
We have an outside vendor who needs to access our network.  They use Sonicwall VPN client to connect to our Sonicwall Pro 2040.  their connection works properly, status shows up as "connnected", and I see them in the user logs on the sonicwall as being logged in.  They can't ping anything on our network, though, for some reason, can't browse, can't use remote desktop, etc.  I have dozens of other remote users doing exactly the same thing, and none of them has this problem.  What could prevent them from connecting?
0
Comment
Question by:maharlika
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 4

Accepted Solution

by:
LBACIS earned 125 total points
ID: 17815360
What is the ip address of thier local network? Is sounds like a routing conflict issue...
0
 
LVL 5

Assisted Solution

by:darrenakin
darrenakin earned 125 total points
ID: 17824512
When the customer is connected have them run an IPCONFIG /ALL and list here. I would suspect different Subnets
0

Featured Post

Major Incident Management Communications

Major incidents and IT service outages cost companies millions. Often the solution to minimizing damage is automated communication. Find out more in our Major Incident Management Communications infographic.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Ready for our next Course of the Month? Here's what's on tap for June.
A 2007 NCSA Cyber Security survey revealed that a mere 4% of the population has a full understanding of firewalls. As business owner, you should be part of that 4% that has a full understanding.
Sending a Secure fax is easy with eFax Corporate (http://www.enterprise.efax.com). First, Just open a new email message.  In the To field, type your recipient's fax number @efaxsend.com. You can even send a secure international fax — just include t…
The Email Laundry PDF encryption service allows companies to send confidential encrypted  emails to anybody. The PDF document can also contain attachments that are embedded in the encrypted PDF. The password is randomly generated by The Email Laundr…
Suggested Courses

726 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question