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Microsoft console based script host error

natcom
natcom asked
on
Medium Priority
4,921 Views
Last Modified: 2008-01-09
I have a customer that When she boots her PC, it stays on Loading Startup
Scripts. for about 20 minutes and then gets an error
"Microsoft console based script host has encountered a
problem and has to close. We are sorry for any
inconvenience."
something about wer0421.dir00 cscript.exe  I know that this file is part of command-based script host on windows xp  but I can't find a solution to this problem.

Also some internet sites that she visits have missing
content.


thank you for your help.
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IT/InfoSec Manager
Commented:
Sounds like a virus or spyware. Have you performed a complete AV and spyware scan with updated definitions? If you don't have a anti spyware solution, try Windows Defender.
http://www.microsoft.com/athome/security/spyware/software/default.mspx
FS-

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Author

Commented:
yeah I will try that tomorrow when I see her thanks

Author

Commented:
thank for the help but I found out the problem was the Microsoft Script Host I have to reinstall it  and the internet explorer problem was related to incorrect settings.  
Dean ChafeeIT/InfoSec Manager

Commented:
Ok... glad to hear you found the problem.
FS-

Author

Commented:
you get the points for being the only person who cared to reply
Dean ChafeeIT/InfoSec Manager

Commented:
Thanks! appreciate it.
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