Microsoft console based script host error

I have a customer that When she boots her PC, it stays on Loading Startup
Scripts. for about 20 minutes and then gets an error
"Microsoft console based script host has encountered a
problem and has to close. We are sorry for any
inconvenience."
something about wer0421.dir00 cscript.exe  I know that this file is part of command-based script host on windows xp  but I can't find a solution to this problem.

Also some internet sites that she visits have missing
content.


thank you for your help.
LVL 8
natcomAsked:
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Dean ChafeeIT/InfoSec ManagerCommented:
Sounds like a virus or spyware. Have you performed a complete AV and spyware scan with updated definitions? If you don't have a anti spyware solution, try Windows Defender.
http://www.microsoft.com/athome/security/spyware/software/default.mspx
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natcomAuthor Commented:
yeah I will try that tomorrow when I see her thanks
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natcomAuthor Commented:
thank for the help but I found out the problem was the Microsoft Script Host I have to reinstall it  and the internet explorer problem was related to incorrect settings.  
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Dean ChafeeIT/InfoSec ManagerCommented:
Ok... glad to hear you found the problem.
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natcomAuthor Commented:
you get the points for being the only person who cared to reply
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Dean ChafeeIT/InfoSec ManagerCommented:
Thanks! appreciate it.
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