We help IT Professionals succeed at work.

We've partnered with Certified Experts, Carl Webster and Richard Faulkner, to bring you two Citrix podcasts. Learn about 2020 trends and get answers to your biggest Citrix questions!Listen Now


Windows Server 2003 Timeout issue?

Stardotstar asked
Medium Priority
Last Modified: 2008-02-01
Have a client that has an office.  Three pc's.  One has Windows Server 2003 installed.  This computer has a mapped drive that the other 2 pc's access a quickbooks pro data file.

For some reason, they loose connection with the file.  I found this article and was wondering, since I know absolutely nothing about Windows Server 2003, could it possibly resolve the issue.  I know I have not conveyed a lot of info, but hoping your probing questions will pull out any needed additional info.

Article is MSKB: Mapped Drive Connection to Network Share May Be Lost - Article ID : 297684

Watch Question

IT/InfoSec Manager
Assuming that your users are getting network errors like "network resource no longer available", I don't think the referenced article is the issue. The auto disconnect that servers do is only on dormant sessions, in other words, if they have the Quickbooks data file open (which should be read/write), the server will not disconnect. I see the "red x" network drive disconnect all the time and as the article describes, when used again it immediately re-connects.

With that... what is the specific error the users receive? What has been done to resolve the issue when it occurs?

Not the solution you were looking for? Getting a personalized solution is easy.

Ask the Experts


Unfortunately I do not know the exact error, i can get it, but what they do to resolve it is to close QBPro on the machine that had the connect issue, reopen and it generally restores.

Top Expert 2006
i would apply tha fix anyway...its not unheard of for this to be happening....error would be nice


Let me get the error.
Dean ChafeeIT/InfoSec Manager

The KB article is not actually a "fix", as the article points that it will not turn off the autodisconnect feature, it only changes the timeout value, which is 15 minutes by default.

Stardotstar - you should check network cables, switches, hubs etc for problems. Is it possible that the users are connecing via a slow link or WAN? Also, possibly a faulty NIC in the server.


The error is basically something like this:

the computer file you are looking for could not be found......and then it gives the mapped drive and folder name and file name.

Then they can manually browse for it, same location, and connect.


Awarded points for assistance.
Top Expert 2006

Access more of Experts Exchange with a free account
Thanks for using Experts Exchange.

Create a free account to continue.

Limited access with a free account allows you to:

  • View three pieces of content (articles, solutions, posts, and videos)
  • Ask the experts questions (counted toward content limit)
  • Customize your dashboard and profile

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.


Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.