stefanomarco
asked on
unable to use msn messenger or hotmail even though I have a working internet connection
I'm connecting to the net using an ADSL modem but as soon as I connect my DLINK router to the modem I'm unable to use programs such as MSN messenger or send email using hotmail even though I'm able to load pages or view emails
It's a DLINK DI-524 http://www.dlink.com.au/Products.aspx?Sec=1&Sub1=2&Sub2=5&PID=60
As soon as I remove the router everything works again. I've tried different browsers a different computer connected to the router ... did a router firmware upgrade but no luck.
It's a DLINK DI-524 http://www.dlink.com.au/Products.aspx?Sec=1&Sub1=2&Sub2=5&PID=60
As soon as I remove the router everything works again. I've tried different browsers a different computer connected to the router ... did a router firmware upgrade but no luck.
ASKER
send email via web browser ... I also reset the router and did a firmware upgrade :(
have you enabled the ports on the router. remember that a router is also a firewall. the programs communicate using a specific port anywhere from 1-65536. post what programs your using and we could tell you what port you need to enable on your router
ASKER
no I haven't enabled any ports ... just using hotmail and various web based email services also messenger live ... but surely the average user wouldn't have to configure ports on a new router to use these services?
no, but the average user would have to make sure UPnP is enabled on the firewall. consult your router's helpfile to configure, or post the make and model and we can find it for you.
nprignano
nprignano
ASKER
ASKER
opening all ports or disabling the firewall in the router ... same thing? could do this to see if it works?
just enable the ports you need. should only be a couple you need to do. I think the firewall you want to keep on for security reasons.
Sounds odd. Generally with these little applicance all outbound traffic is allowed by default. Something strange is going on.
Did you look for UPnP as suggested by nprignanao? Do you have a mate with a laptop or another PC to try. Quick troubleshooting step to isolate your PC or the router is try another box and see if it is still getting the same issue.
Rob
Did you look for UPnP as suggested by nprignanao? Do you have a mate with a laptop or another PC to try. Quick troubleshooting step to isolate your PC or the router is try another box and see if it is still getting the same issue.
Rob
windows messenger will use ports 6891-6900. you can different ways to address this issue by going to help in windows messenger, then going to help topics, then under contents you will see an article labled "using windows messenger from behind a firewall". Then you will see step by step.
I think you did not configure the router to use the internet so contact to ISP provider and reset that router to factory defaults and cehck the router configuration manual and do not need to open the ports for standard sites / messangers ...Yes if you blocked that perticular ports / serives in router builtin firewall so cehck with the firewall settings .
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Basically, I'd check to see if there's some firewall rule turned on your router that blocks all but HTTP traffic.