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HP DesignJet 500 plotting with poor quality - lines

Schuyler Kuhl
on
Medium Priority
971 Views
Last Modified: 2013-12-15
Greetings,

I have a design jet 500 which is plotting drawings with decreasing quality.  It is color diferentiations in the grey which make it look like there are lines running across the drawing.

If it were a laser jet I would probably change the toner cartridge.

However with this device I am not sure how to clean it or which part to replace.

Best regards,

Sky
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Commented:
What type is it (i.e., mono or color; 24 or 42; is it standard, ps or plus?)?  Not sure how much this actually matters, but all the data you can provide will make it easier to give the correct response.  Oh, and have you run the internal troubleshooting feature?  Thanks.

-keola75

Author

Commented:
It is mono and 42in. No I have not run any troubleshooting.

Thank you.

Commented:
Do you have the most up to date drivers?  Here is a link to verify whether or not you do.

http://h41186.www4.hp.com/country/us/en/firmware.html?new_product=500MONO&pageseq=953867

Sometimes things like this could be as simple as updating drivers.  If you're up to date try the troubleshooting (not sure how effective that will be)...what does it recommend?

Author

Commented:
Can you tell me tell me the steps for that troubleshooting you describe?  

Also, this seems like more of a cleaning issue or something like that than software to me.

Thanks,

Sky
Commented:
Sounds like the Ink jet cartridge might be clogged. Have you tried a new cartridge?

Here is a link to the manual for the designjet. It has an image quality troubleshooting section.


http://h20000.www2.hp.com/bc/docs/support/SupportManual/c00597299/c00597299.pdf

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Commented:
HI

try to change the cartdrige and clean the carriage (I clean it with toillet paper and alcohol). The carriage usually gets dust and stuff and when it passes by the fresh ink, it makes that kind of lines.

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