Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 949
  • Last Modified:

HP DesignJet 500 plotting with poor quality - lines

Greetings,

I have a design jet 500 which is plotting drawings with decreasing quality.  It is color diferentiations in the grey which make it look like there are lines running across the drawing.

If it were a laser jet I would probably change the toner cartridge.

However with this device I am not sure how to clean it or which part to replace.

Best regards,

Sky
0
Schuyler Kuhl
Asked:
Schuyler Kuhl
2 Solutions
 
keola75Commented:
What type is it (i.e., mono or color; 24 or 42; is it standard, ps or plus?)?  Not sure how much this actually matters, but all the data you can provide will make it easier to give the correct response.  Oh, and have you run the internal troubleshooting feature?  Thanks.

-keola75
0
 
Schuyler KuhlAuthor Commented:
It is mono and 42in. No I have not run any troubleshooting.

Thank you.
0
 
keola75Commented:
Do you have the most up to date drivers?  Here is a link to verify whether or not you do.

http://h41186.www4.hp.com/country/us/en/firmware.html?new_product=500MONO&pageseq=953867

Sometimes things like this could be as simple as updating drivers.  If you're up to date try the troubleshooting (not sure how effective that will be)...what does it recommend?
0
What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

 
Schuyler KuhlAuthor Commented:
Can you tell me tell me the steps for that troubleshooting you describe?  

Also, this seems like more of a cleaning issue or something like that than software to me.

Thanks,

Sky
0
 
joedCommented:
Sounds like the Ink jet cartridge might be clogged. Have you tried a new cartridge?

Here is a link to the manual for the designjet. It has an image quality troubleshooting section.


http://h20000.www2.hp.com/bc/docs/support/SupportManual/c00597299/c00597299.pdf
0
 
rop12770Commented:
HI

try to change the cartdrige and clean the carriage (I clean it with toillet paper and alcohol). The carriage usually gets dust and stuff and when it passes by the fresh ink, it makes that kind of lines.

0

Featured Post

Free Tool: Subnet Calculator

The subnet calculator helps you design networks by taking an IP address and network mask and returning information such as network, broadcast address, and host range.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Tackle projects and never again get stuck behind a technical roadblock.
Join Now