<div>
Can you be more detailed about &quot;will not boot&quot;? &nbsp;Where it stops can give clues about whether it is a hardware or software problem.
</div>


Can you be more detailed about "will not boot"?  Where it stops can give clues about whether it is a hardware or software problem.

<div>
The computer gets to the &quot;welcome&quot; screen and won't go any further.
</div>


The computer gets to the "welcome" screen and won't go any further.

<div>
<div class="content wysiwyg-content">
Had a user with a Presario 5345 receive the following error while surfing the internet: &nbsp;event type: in page error P1:c0000015, P2:00000003(not complete; only what the user could write down). &nbsp;The computer then restarted and will not boot. &nbsp;Any ideas?
</div>
</div>


Had a user with a Presario 5345 receive the following error while surfing the internet:  event type: in page error P1:c0000015, P2:00000003(not complete; only what the user could write down).  The computer then restarted and will not boot.  Any ideas?

event type: in page error P1:c0000015, P2:00000003

Hardware includes cell phones and other digital living devices, tablets, computers, servers, peripherals and components, printers and scanners, gaming consoles, networking hardware such as routers, hubs, switches and modems, storage devices and security equipment such as firewalls and other appliances.