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your email message was unable to be sent because your mail server rejected the message 554 delivery error

BDIEXPERTS
BDIEXPERTS asked
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Last Modified: 2008-01-09
Hello

One of the laptops constantly gets the following message in outlook:
your email message was unable to be sent because your mail server rejected the message 554 delivery error : dd This user doesn't have a yahoo.com.hk acoount ... etc
The user is not sending the mail himself.
On the laptopn is windows defender and Symantec antivirus, both up to date...
Help please?

thanks

Best regards
Steve
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Expert of the Year 2007
Expert of the Year 2006
Commented:
Sounds like the email address is being spoofed. Nothing you can do about that it is a flaw of the SMTP protocol in that you can put anything you like in the From: address of an email.

Simon.

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CERTIFIED EXPERT
Top Expert 2008

Commented:
Greetings, BDIEXPERTS !

1. Sounds like an email in stuck in Outlook trying to send.  Look in your Draft or Outbox folders and delete any message.

2. Register an important Outlook file. Go to Start > Run and type regsvr32 OLE32.DLL
Do the same for INETCOMM.DLL

3. And addin could be causing the problem. Disable Outlook Addins.  Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.

4. Check if an external program running in the background is interfering with Outlook. Temporarily disable Windows Defender, Symantect antivirus, antispam, ad blocker, popup blocker, and all Norton programs. Disable these programs one at a time.

5. Create a new Outlook profile.
http://www.outlook-tips.net/howto/profile.htm

6. Create a new PST file.
http://www.outlook-tips.net/howto/profile.htm

Then drag all the emails and contacts addresses to the new PST file.
http://pubs.logicalexpressions.com/Pub0009/LPMArticle.asp?ID=52

7. Repair Outlook. With Outlook open, go to Help > Detect and Repair.

8. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.

http://support.microsoft.com/?kbid=291614

Best wishes!
CERTIFIED EXPERT
Top Expert 2008

Commented:
BDIEXPERTS,

We have not heard from you. Did any comment help you solve your problem? Do you have any more question? If an Expert helped you, please accept his/her answer above with an excellent or good grade.

Thanks, war1

Author

Commented:
Dear war1

The issue was a worm virus.
We have rebooted with the latest symantec cd. after scanning the problem was solved

Best regards
Steve
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