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Terminal Service licensing

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Last Modified: 2010-04-18
We have a customer who is using a terminal server and has purchased 8 terminal services licenses.  It seems that for some reason they are being issued temperary licenses.  If I log on to their server and go into the terminal server license I see the following.  

Product - Windows Terminal Server 2003 - Terminal Server Per user CAL token
Type - Open
Total - 8
Available - 8

Product - Temperary License for Windows Server 2003 - Terminal Server per Device CAL token......if I highlight this then it shows me a list of all the workstations along with when the lic. was issued and when it expires.
It is showing some workstations will expire in 2 days, and these users are actually getting this message when they log onto the terminal server.  I am not sure why they are being issued the temp lic. and need to know what to do to get this to work properly.
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Commented:
the licensing mode on the terminal server could be set to per device, where as the license server is set to be per user.  So, when your clients join the terminal server, they look for a per device license, and can't find one, so they are issued a temporary license.  

Try changing the licensing mode on the terminal server from "per device" to "per user".  That way, when clients join, they seek the licensing server for a per user CAL instead of a per device.
Bradley FoxLAN/WAN Systems Administrator
CERTIFIED EXPERT

Commented:
Users are always initally assigned Temp licenses.  This is by design.  After a random interval (between 30 and 90 days) these temp licenses will be converted to perm licenses.  The will then be freed up after 90 days without a connection from that device/user
Bradley FoxLAN/WAN Systems Administrator
CERTIFIED EXPERT

Commented:
They will then*
Infinity SolutionsData, Voice, Internet Services

Author

Commented:
So mcsween, are you saying when their temp. lic. expires in 2 days they will begin using the terminal lic?


JGams, can you direct me where to go to look at the mode the server is set to?
Bradley FoxLAN/WAN Systems Administrator
CERTIFIED EXPERT

Commented:
yes, when the temp license expires it will be converted to a perm license as long as there is one available.

To check your terminal server licensing type:

Open Terminal Server Configuration (under administrative tools)
Server Settings folder
Licensing
Bradley FoxLAN/WAN Systems Administrator
CERTIFIED EXPERT

Commented:
FYI - the licensing mode is set on the terminal servers not the licensing server

Commented:
as mcsween has said, its in the terminal server configuration under the server settings folder.  Check it out and post back.
Infinity SolutionsData, Voice, Internet Services

Author

Commented:
It has lic. mode per device....changing this to per user should correct the problem?  Also in this statement "the licensing mode on the terminal server could be set to per device, where as the license server is set to be per user."....where to I check the lic server to see if it is set to per user?
Bradley FoxLAN/WAN Systems Administrator
CERTIFIED EXPERT

Commented:
The licenses themselves are per user or per device.  There is no licensing mode to set on the license server.

Commented:
Your license server will tell you the license type loaded; the version on your terminal servers must match.  You check the servers in Admin Tools -> Terminal Services Configuration.  
You want to use Per User mode if possible because it is currently not tracked.  Your user count will never decrement and the licenses will never need to be re-issued because of temp machines holding onto your licenses.  
It sounds like your licenses are Per User so just make sure you have Activated your License Server, Loaded your TSCALs into it, and have Terminal Services Configuration (this part is on each terminal server) pointing to the license server.  

If your server is SP1 or better then TS Config has a GUI to specify your preferred license server.  If you are pre-SP1 you must set it in the registry:
http://technet2.microsoft.com/WindowsServer/en/library/1003f927-9e59-42e1-b822-61a07113e1d01033.mspx?mfr=true

Commented:
change it to per user and check to see if you recieve the same error when loggin on.  There is nothing to check on the license server side of things.

Commented:
any answers.....or do we have to wait for monday???
Infinity SolutionsData, Voice, Internet Services

Author

Commented:
Sorry for the late response.  This did help, they are able to log in now without any problems.  What still seems odd is when you check the terminal service lic. I still see:

Product - Windows Terminal Server 2003 - Terminal Server Per user CAL token
Type - Open
Total - 8
Available - 8

even though some of the lic. should be being used.
Commented:
Yep, this is where the 90 day temp license comes into play.  They will be assigned one of these CALs once they pass the 90 day period.  You should be good to go now without any problems.

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