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Outlook Error While Using Act! 6.0

Posted on 2006-10-27
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Last Modified: 2012-06-27
I get the following error message:

Unknown error 0x80131600 Assertion in File: c:\cvsroot\Mercury\OutlookAB\ActAB\ABconfig.cpp, Line 825 Break into debugger?

I am running Act! 6.0, Act! 2006 and Outlook 2002 on Windows XP Pro.  Act! and Outlook have been working together well for several months until this week.  If I try to mail merge an e-mail from Act! 6.0 I get error message logging time out.  Outlook freezes on restart.

Help.
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Question by:roguehog2
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Expert Comment

by:sullivantom
ID: 17981227
Did you ever get an answer to this error.  I have the same and no solution.
Tom Sullivan
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Author Comment

by:roguehog2
ID: 17981649
Tom,

No I have not received an answer yet.  However, since I prefer Act! 6.0 because of my add-ins and speed on my laptop, I decided to uninstall Act! 2006.  Problem gone.  That said, it appears Act! 2006 doesn't like competition for Outlook access.  I have not tried reinstalling Act! 2006 to see if problem solved.  As I said before everyone had peacefully co-exsisted before.  I suspect it is all a conspiracy by Sage Software to force you to upgrade or get no support for the earlier versions.
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Expert Comment

by:sullivantom
ID: 17981696
Thanks, I agree with your accessment.  Again Thanks
Tom
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Expert Comment

by:pcinews
ID: 21720162
A bit disappointed I must say... I have been watching experts-exchange for awhile now for it comes up almost every time I Google a tech savvy problem... I found this post today.. no other suggestions via search engine so I signed up and the only solution is to uninstall ?!?  Not an option in this production enviroment I have 10 machines with the sames config yet one of the fails on me randomly this morning.

i guess this is a trial and error gig again.. I was so hoping for some advice ;(
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Expert Comment

by:pcinews
ID: 21720372
For those that want a real solution to this problem here is my diagnosis... The error is generated from the Outlook to ACT address book integration feature which is setup with Outlook - Tools > Email Accounts > View Change Existing Address Books > Edit ACT 2006 Details.. In this case the MAP to the ACT address book would not load due to a changed password by the user.  Looks like this MUST be changed here in Outlook if ANY of the account or mapping details have changed in the user accounts of the location of the PAD or ACT database files.
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Expert Comment

by:632888
ID: 21856622
When I was getting this error, clicking on [No] would display a Dialog box, stating that Act was not properly configured. Clicking [Yes] on that dialog box gave me a configuration window for Act! Address book. Setting that to the proper file seems to have fixed the issue. Results may vary.
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Expert Comment

by:Lee W, MVP
ID: 25028196
We'll see if this solution holds... but I believe the problem is Windows Search, at least on XP.  I have a client with XP SP3, Act 2006, and Office 2003 SP3 and have had one workstation with the same problem as described here.  I noticed a Windows Search related crash and I then disabled the service.  So far, I have not seen that error appear again (although I concede, it's only been about 5 minutes).  Hey, it's something you can try if you have this problem.
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Expert Comment

by:Mike Lazarus
ID: 25523439
You can't have two versions of ACT! set to integrate with Outlook... Outlook doesn't like it.

A quick point on this... You should have posted to the ACT Zone. If you're still having this issue, post to the ACT zone and I'll have a look at it


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