Solved

Users cannot connect to VPN or access websites after installing Microsoft's User Profile Hive Cleaner

Posted on 2006-10-28
4
157 Views
Last Modified: 2011-04-14
What would cause an issue where you can't load websites or access a VPN after installing the Microsoft User Profile Hive Cleaner? After install, the system rebooted and VPN access errors out. When you try to access websites and in some instances even the local router you get the error: "page cannot be displayed". All proxy settings are disabled. You can access the internet and websites from other computers connected to the same router. You can ping web sites but can't load the page. You have IP Address assignments and DNS connections under IPCONFIG /All but effectively cannot access the site. The system has CSA security Agent loaded on it.
0
Comment
Question by:yodaone
4 Comments
 
LVL 5

Expert Comment

by:rikke_vp
ID: 17824879
I suggest to flush your TCP/IP stack (if you use XP)

do in command prompt

netsh int ip reset c:\log.txt

then reboot and do
ipconfig /flushdns

try to connect

Let me know the output of the log.txt.

Regards
Rikke

0
 

Author Comment

by:yodaone
ID: 18098866
We found the issue and resolved it. Sorry to take so long to update. It turned out that the enterprise firewall client on the laptops saw the HIVE Cleanup as a potentially malicious program and locked down the systems. We developed an automated script to remove the firewall and get the users back on the VPN.
0
 
LVL 1

Accepted Solution

by:
Computer101 earned 0 total points
ID: 18119392
PAQed with points refunded (250)

Computer101
EE Admin
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Question regarding adding in a new domain controller 5 51
Allow dynamic IP address to become static. 5 37
Router assigned IP addresses 18 68
Linksys 4 port wireless router 62 42
Let’s list some of the technologies that enable smooth teleworking. 
I had an issue with InstallShield not being able to use Computer Browser service on Windows Server 2012. Here is the solution I found.
Here's a very brief overview of the methods PRTG Network Monitor (https://www.paessler.com/prtg) offers for monitoring bandwidth, to help you decide which methods you´d like to investigate in more detail.  The methods are covered in more detail in o…
This video gives you a great overview about bandwidth monitoring with SNMP and WMI with our network monitoring solution PRTG Network Monitor (https://www.paessler.com/prtg). If you're looking for how to monitor bandwidth using netflow or packet s…

932 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now