We help IT Professionals succeed at work.

Users cannot connect to VPN or access websites after installing Microsoft's User Profile Hive Cleaner

Medium Priority
181 Views
Last Modified: 2011-04-14
What would cause an issue where you can't load websites or access a VPN after installing the Microsoft User Profile Hive Cleaner? After install, the system rebooted and VPN access errors out. When you try to access websites and in some instances even the local router you get the error: "page cannot be displayed". All proxy settings are disabled. You can access the internet and websites from other computers connected to the same router. You can ping web sites but can't load the page. You have IP Address assignments and DNS connections under IPCONFIG /All but effectively cannot access the site. The system has CSA security Agent loaded on it.
Comment
Watch Question

Commented:
I suggest to flush your TCP/IP stack (if you use XP)

do in command prompt

netsh int ip reset c:\log.txt

then reboot and do
ipconfig /flushdns

try to connect

Let me know the output of the log.txt.

Regards
Rikke

Author

Commented:
We found the issue and resolved it. Sorry to take so long to update. It turned out that the enterprise firewall client on the laptops saw the HIVE Cleanup as a potentially malicious program and locked down the systems. We developed an automated script to remove the firewall and get the users back on the VPN.
PAQed with points refunded (250)

Computer101
EE Admin

Not the solution you were looking for? Getting a personalized solution is easy.

Ask the Experts
Access more of Experts Exchange with a free account
Thanks for using Experts Exchange.

Create a free account to continue.

Limited access with a free account allows you to:

  • View three pieces of content (articles, solutions, posts, and videos)
  • Ask the experts questions (counted toward content limit)
  • Customize your dashboard and profile

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.