Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people, just like you, are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
Solved

Problem printing with an HP Laserjet 1020

Posted on 2006-10-28
16
5,233 Views
Last Modified: 2011-08-18
Experts, each time I try to print with the above, I get an error message that says "spooler subsystem app has encountered a problem and needs to close."

I've checked the printer box and the Laserjet 1020 icon does NOT appear in it, even though the driver program ("Laserjet 1020 series") is listed among the Add or Remove" program tally.

Help! Thanks.
0
Comment
Question by:arthurboehm
16 Comments
 

Author Comment

by:arthurboehm
ID: 17826125
Amendment to the above. The printer icon DOES appear in the print box when the printer is NOT turned on. When the printer IS turned on, it's not there....
0
 
LVL 92

Accepted Solution

by:
nobus earned 500 total points
ID: 17828476
0
 

Author Comment

by:arthurboehm
ID: 17828502
Thanks, nobus, will  try and report....
0
PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

 

Author Comment

by:arthurboehm
ID: 17828576
OK, nobus: after uninstalling printer I got a new error message telling me that Windows was closing down the spooler subsystem to protect the computer; then got the old "spooler subsystem app has encontered a problem, and needs to close" message.

The attempt to reinstall the printer from its CD worked until I was told to plug in the machine, ditto the usb cable; after that, nothing happened, so exited the installation.

In researching the problem, I got to this page:

http://support.microsoft.com/?id=810894

...but didn't proceed with the info as I couldn't figure out how to get into safe mode via "Start," nor how to get at files in Inernet Explorer. (Also the warning at the top freaked me!)

Thanks.
0
 
LVL 92

Expert Comment

by:nobus
ID: 17828597
start in safe mode : tap F8 key during boot.
you can always backup the registry BEFORE making changes
0
 

Author Comment

by:arthurboehm
ID: 17828605
How do I start in safe mode?
0
 

Author Comment

by:arthurboehm
ID: 17828615
And how to I get at files from Internet Explorer?
0
 

Author Comment

by:arthurboehm
ID: 17828628
OK, tap F8 during normal boot to get into safe mode; then to access IE files?

Thanks.
0
 
LVL 92

Expert Comment

by:nobus
ID: 17828859
what files from IE? i did not see that mentioned
0
 

Author Comment

by:arthurboehm
ID: 17829159
My error: says to open Wndows Explorer--now, how to I find it? Not in start|programs; I have XP Home....

Thanks.
0
 

Author Comment

by:arthurboehm
ID: 17829190
Oh--WE via accessoires--got it. Will get back when I try the drill....
0
 

Author Comment

by:arthurboehm
ID: 17846422
OK, Nobus...sorry for the delay. Before going through the drill above, I tried to install driver per your link, also above. Printer worked, which leads me to believe that the problem was with a corrupted drive.

Anyway, thanks so much for your help. Seems to me you were essentially instrumental in fixing the problem, so you get the points.
0
 
LVL 92

Expert Comment

by:nobus
ID: 17847982
no problem - and keep it printing . .
0
 

Author Comment

by:arthurboehm
ID: 17848956
Thanks, nobus--but alas, there's a sad PS: the printer is working, but now produces copy with recurrent dotlike marks on the left margin of the pages plus, every now and then, horizontal lines on copy that change position from page to page.

A psychosis-inducing conversation with an HP "technician" netted me the promise of a new cartridge coming to me in the mail (I won't wait by the mailbox...). My sense of things is that the problem has to do with both the current cartridge and the machine's fuser....
0
 
LVL 24

Expert Comment

by:ryansoto
ID: 20465760
0
 

Expert Comment

by:knroosevelt1
ID: 25872150
When you try to print  a PDF Doc. the print spooler services stops working....you have to restart the print spoolers services and cancel all doc in spool
0

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Printing to a specific printer tray (HP 806dn printer) 3 113
laser color wireless scan to email 16 80
Print Jobs Hangting Out For A Long Time 3 36
3D Printing Options 2 22
This seems to be a very common error related to the Samsung printer driver. First, this is the error we're talking about: Log: System Type: Error Event: 7000 Agent Time: 3:37:24 am 22-Apr-09 Event Time: 6:07:24 pm 21-Apr-09 UTC Source: Se…
When I recently replaced my image transfer kit on my office HP color laserjet 5550dn printer, I had a slight problem.  The left bracket that holds the transfer kit got stuck in the upright locked position instead of being at a 45 degree angle facing…
This video shows how to quickly and easily add an email signature for all users on Exchange 2016. The resulting signature is applied on a server level by Exchange Online. The email signature template has been downloaded from: www.mail-signatures…
In an interesting question (https://www.experts-exchange.com/questions/29008360/) here at Experts Exchange, a member asked how to split a single image into multiple images. The primary usage for this is to place many photographs on a flatbed scanner…

856 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question