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MSI Error 2711 During Install

Hi,

My customer has an hp deskjet 3650 running on a windows 98se computer.

Recently he had to reinstall win98se.  the problem is when I try to install the drivers from the cd the installation freezes.  I then tried to download the drivers from the hp.com website and got the message internal error 2711. CueIntegration.  

HP gave me the following instructions:
ttp://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&lang=en&cc=us&docname=c00048489 with three possible solutions.

Some solutions (2 & 3) depend  on M$'s knowledge base.

When I do solution 1 I get up to item 4 on the checklist ...

When I do item 4 of solution 1
"4. For Windows 98 and ME, double-click the instmsia.exe file."

It says service already exist and the instructions are to try solution 2 and 3 which don't work either for different reasons including one solution no longer available on M$ knowledgebase.

HP suggest I contact M$ but I am concerned that when I ring they will say it is no longer supported and/or want money.  My customer wants a solution on a budget.

Is it worth removing the service and reinstalling?  If so how do I remove a service in win98se?

Any ideas welcome.

0
AndreasHagen
Asked:
AndreasHagen
1 Solution
 
nobusCommented:
did you install the motherboard drivers? if not, do so first
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