remove a program from system

I have a program called STOPzilla.I pay for the service ( blocks popups etc) today it went haywire/ so went to the Stopzilla site to re download,program saved but it failed to instal error 1316 ( whatever that is ) contacted their on line chat suppport,emailed me the Windows clean up tool.THis saved but failed to install.So decided to remove Stopzilla from Control Panel ADD/REmove.Unable to do so due to FATAL ERROR ON INSTALL.how can I remove it.to enable re install.thanks
wulfstanAsked:
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younghvConnect With a Mentor Commented:
Hi wulfstan,
A good program (free) for cleaning up install problems is CCleaner (www.ccleaner.com).
The primary function is to just clean up the 'junk' that accumlates on our computers - but - it has an "Issues" piece that will clean up all the trash in your registry.

What is your OS?
If you have XP SP2, there is a built-in pop-up stopper that you can activate.

I never like to see folks installing extra programs on their computers if the OS can do it for you.


Vic
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