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Need to install  a USB Audio Adapter fob

Posted on 2006-10-29
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Last Modified: 2010-04-26
Hi,

I must explain how to intall this Turtle Beach Audio Advantage Micro USB Audio Adapter

http://www.bestbuy.com/site/olspage.jsp?skuId=7385466&productCategoryId=cat01053&type=product&id=1122654484359 


to a person remotely, on a machine to which I have a remote connection.  The person is not too knowledgable about computers but can follow directions okay.

Does anybody kave any idea what I should expect?  Is there a CD?  A setup.exe to execute?

Must I stop my program that's currently running?  Do I need to reboot?

Also, my program played sounds ok when the sound card was working.  Must I do anything different programmatically to use the sound?  Or will Windows just switch the sound to this new sound card?

Thanks.  I'll need the answer in the next couple minutes.

Bob

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Question by:ba272
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jasonr0025 earned 500 total points
ID: 17830299
Is the client pc a windows 2000/xp pc.  If so you shouldn't need a driver.
If it is pre 2000  (95,98,me) you will probobly need a driver which should be included with the package.
If the current sound is onboard, you may need to disable it in bios to reduce conflict when pc boots.
The cd included with the package includes the control panel which allows the user to adjust audio properties.
I don't forsee this requiring a restart of the pc or your remote connection.

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Author Comment

by:ba272
ID: 17830311
It's XP Home.

But is the BIOS change required?  That means a reboot (doesn't it?) and that I need to try to talk someone through the BIOS which I am not able to replicate.  I don't have a copy of the machine in front of me.

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Expert Comment

by:jasonr0025
ID: 17830362
There is very high likely hood that you will not have to bother with this.  I would start by having them plug the adapter into the system usb.  Then I would make sure the system recognizes the usb device by watching system tray when the device is inserted.  You should get a "new device found" followed by a device ready.  At this point I would install software included with the device. (this might require a reboot).  following the last item i would hook some speakers to the device and check for funcunality.  
That should do it.
I wouldn't expect there to be anything more than that.  But if so let us know and we will help.
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Expert Comment

by:jasonr0025
ID: 17831077
Thanks-I hope it went well
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