We help IT Professionals succeed at work.

We've partnered with Certified Experts, Carl Webster and Richard Faulkner, to bring you a podcast all about Citrix Workspace, moving to the cloud, and analytics & intelligence. Episode 2 coming soon!Listen Now



Medium Priority
Last Modified: 2013-11-09
All of a sudden, I got a blue screen on my media center PC. (Windows XP Media Center). After it restarted everything was fine, except that it had lost my ehternet driver and then rediscovered it. I tried to reinstall it, but the drivers are not on the computer! I searched HP's website and the only thing they have in the way of the ethernet drivers for the motherboard are BIOS updates and JUNK! :-(  (The ethernet adapter is built in to the motherboard.) I cannot find the model "PTGD-LA" on Asus's website. (HP's support site claims that this is the motherboard model.) I am extremely frustrated and this is my primary PC! If push comes to shove I will just stick in a PCI ethernet card.
Watch Question

I just done a little research and I found what you said to be true.  I may have found some generic drivers that might work.  
Look in device manager and see if it reports a realteck yes or no check out this website these drivers may work.

Not the solution you were looking for? Getting a personalized solution is easy.

Ask the Experts


It doesn't report a realtek, it reports "Ethernet Controller" there are some Realtek drivers already installed on the comp and I tried to use those earlier, to no avail. (There was one on there that said 'generic'.) I think that those on the website are for PCI also.
I thought so to but see how I came to conclusion
your m/b is PTGD-LA so I looked at specs for this at http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00361570&cc=us&lc=en&dlc=en&dlc=en&lang=en
it lists a realtek Realtek RTL8101L PHY so I looked it up  and it is an onboard chipset but I can't find drivers that are not pci specific.   This model is used in onboard chipsets on both asus and intel and I am sure others.  But I am still looking to find some that are board specific.
If I find something I will post back.


I appreciate all of your help! I have to get my INTERNET BACK on that PC! :-D
I understand-If I was in your shoes I would just throw a nic card in there and be done with it.
Thanks and good luck

lanehart, Hopefully jasonr0025 can find your drivers, but I have one question for you.

You said you tried to reinstall the drivers but did you actually use Device Manager to right click the Network Adapter and select Uninstall and then reboot and have Windows reinstall the driver for you?
Distinguished Expert 2019

run Everest to identify your Network card, then we can look for the drivers :
the fact that you did not find the model of your Pc at Asus, is because Asus makes boards for companies like HP, and don't support those boards further; the Reseller (HP) has to take care of it.
Distinguished Expert 2019

if we cannot sort it out, you can always try an online chat at hp; they'll send you the correct driver, or the link :


I will check with Everest and let you know. I did try removing with device manager and restarting the computer. It doesn't help :-(


Hello all. Something very odd just happened to me. I was messing with the drivers and removing/ reinstalling for the THIRD time. Finally on the FOURTH restart, the network card was magically redetected and I was suddenly back online! I don't know if it was trying to install the generic drivers that spurred this or not, but I will go ahead and award the points to Jason who helped me find the generic driver.
I am glad it is working
Access more of Experts Exchange with a free account
Thanks for using Experts Exchange.

Create a free account to continue.

Limited access with a free account allows you to:

  • View three pieces of content (articles, solutions, posts, and videos)
  • Ask the experts questions (counted toward content limit)
  • Customize your dashboard and profile

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.


Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.