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OLE error in Citrix environment when Navision tries to communicate with MS WORD

Posted on 2006-10-30
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Last Modified: 2008-01-09
Hi my friends,

From a Citrix client >
I get this error when I work from within Navision and try to open a WORD attachment.

Could not create an instance of the OLE control or automation server identified by GUID blahblahblahblah

> this control exists and is correctly registered on the system. One peculiarity I did find was that the InProcServer was comdlg32.ocx. This file resides in the WINNT folder but also in hte Navision Client folder and those files are not identical. Both size and version differ, the one supplied with Navision is the newest.

Has anyone any idea where to look for possible clues?

Kind regards,

Paul
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Question by:PeterdeB
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Expert Comment

by:Geisrud
ID: 17837520
Does affected system use Norton AV?

I have an - unrelated - application that was giving me OLE errors.  Here's their fix:

      If you have Norton AntiVirus 2001 installed on your system, it is possible that this program enabled Script Blocking, which would cause Maximizer to generate an OLE error during a Maximizer session.

To disable Norton AntiVirus 2001 Script Blocking:

1. Start Norton AntiVirus.

2. Click Options. If a menu appears when you click Options, then click Norton AntiVirus. The Options for Norton AntiVirus dialog box appears.

3. Click Script Blocking.

4. Uncheck "Enable Script Blocking (recommended)."

5. Click OK.


I dunno, but worth a shot.
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Geisrud earned 2000 total points
ID: 17837597
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Author Comment

by:PeterdeB
ID: 17840632
Thank you Geisrud, for your reply.

We are McAffee'd out here. First thing I will do is check the settings since we have several McAffee features and services running here to protect us.

Kind regards,

Paul :)
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