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How do I transfer a users old mailbox into a newly created profile of the same user??

jtreeves72
jtreeves72 asked
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Last Modified: 2010-05-18
I have a user who's profile became corrupted so i created a new user ID and just wanted to find the easiest way to connect to old email inbox.  I cant just give email address under new user because i receive error stating that email is already in use.  Do I need to disable or delete old user first?  If i do that will i be able to have the old email inbox and all previous messages for the new user profile??  Please help!!
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Top Expert 2006
Commented:
check the deleted items retention period for mailboxes under the limits tab of the mailbox store poperties. it should not be set to 0
once you have confirmed that, go ahead right click on the old account and click on exchange tasks. remove exchange attributes for this user (before removing the attributes you might want to note down any custom email addresses assigned to this user). you might get a warning but ignore it and proceed.
follow the same process for the new account
once done go back to exchange system manager and right click on mailboxes under the mailbox store
click on run cleanup agent. this will show this user's mailbox as disconnected (red X)
if it does not then force AD replication and run the clean up agent again
once you get the "RED X" on the mailbox, right click on the mailbox and select reconnect
in the browse window type the name of the new account that you have created.
hit the checkname button.
that's it. wait for few minutes and then access the mailbox.

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Commented:
k sounds easy enough!!  Ill be trying it out after work hours and will let you know if that does it....thanks for your prompt reply
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