We help IT Professionals succeed at work.

We've partnered with Certified Experts, Carl Webster and Richard Faulkner, to bring you two Citrix podcasts. Learn about 2020 trends and get answers to your biggest Citrix questions!Listen Now

x

Text goes to top of screen

lake59
lake59 asked
on
Medium Priority
195 Views
Last Modified: 2010-04-25
When I am typing in MS word after some time, the text i am typing moves to the top of the screen.  The remainder of the document stays in place.  If I minimize then restore the word window, the display is fine again.

I mention MS word only because the issue is most annoying there.  I do believe (but not positive) that I have seen this using other applications.

I have run detect and repair for MS office and have reinstalled new video drivers provided by Dell (the computer is a Dell)
Comment
Watch Question

Bartender_1Microsoft Network Administrator
CERTIFIED EXPERT

Commented:
Is there any chance you have been accidentally hitting the "Home" key on your keyboard while typing?

That would immediately move the cursor to the top of the document.

:o)

Bartender_1

Author

Commented:
Good thought but what is happening is that the cursor and the active line go to the top of the screen right on top of menus or whatever is there (outside the document).  

I should mention that I am seeing this in email using Outlook with word as my email editor.  So the only place i can confirm that I have seen this is in email.
Bartender_1Microsoft Network Administrator
CERTIFIED EXPERT
Commented:
That's definitely unique..... first time I've heard of this occuring.

I would recommend checking for viruses, spyware etc by going here and running the scanner:
http://housecall.trendmicro.com

and once verified clean, ensure you have the latest updates from microsoft for XP:
update.microsoft.com

and office:
office.microsoft.com

hope this helps!

:o)

Bartender_1

Not the solution you were looking for? Getting a personalized solution is easy.

Ask the Experts

Author

Commented:
Did all that but no fix.

I agree this is very strange!
Bartender_1Microsoft Network Administrator
CERTIFIED EXPERT

Commented:
Have you tried going back to known good video drivers for the system? (sometimes the new drives released aren't thoroughly tested.)

If that doesn't work, I'd say try switching video cards. Even though this one appears to be working correctly, something is definitely out of whack here.

:o)

Bartender_1

Author

Commented:
The driver that came from the factory worked for at least a year.  i replaced the driver only after the problem occurred.

If I had to switch the card,  it would likely be covered by Dell, but i need to establish that it is the card first.  Any ideas for diagnostics?
Bartender_1Microsoft Network Administrator
CERTIFIED EXPERT

Commented:
The Dell website should have diagnostics for your system, including video diagnostics.
http://dell.com

Commented:
You said that you only noticed the issue when using Word as your email editor, right?  Have you tried using Detect & Repair on Microsoft Outlook, yet?  It's definitely strange, but I've seen a lot of strange things happen in Microsoft products.

Author

Commented:
yes I did try Detect and repair. No Luck.  Dell said it is likely Windows or other software.  NOT likely hardware.  I did run the Dell diag's and no problems were evident.

After I boot the machine, all is well for some time.  It seems after some time, the problem arises.  Could it be some kind of Memory overflow?
Commented:
It could be...check your virtual memory.  I've always set it to be about 3 times the size of the RAM.  Since Detect & Repair didn't work, you can always try reinstalling Office and see how that works.

Author

Commented:
Well, this problem just went away for now.  I will continue to watch for viruses and will explore the virtual memory if it arises again.  Thanks all for your help!
Access more of Experts Exchange with a free account
Thanks for using Experts Exchange.

Create a free account to continue.

Limited access with a free account allows you to:

  • View three pieces of content (articles, solutions, posts, and videos)
  • Ask the experts questions (counted toward content limit)
  • Customize your dashboard and profile

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.