Blackberry users cannot send emails when their email accounts are on the BES (so, same machine)
Posted on 2006-10-30
I recently migrated our BES to a new server. The BES used to be installed on a secondary Exchange Server and is not located on a tertiary Exchange Server. Basically, we have 3 Exchange Back-end Servers due to one of them being screwed up, the other being a desktop, and the new third one is an actual server box that is going to replace the other 2 (hopefully soon).
I am having problems with the new server when it comes to Blackberry users. Simply, they cannot send emails from their Blackberry. They can receive emails and Outlook works great for them via RPC-o-HTTP, or however else they want to check emails and send, just not when it comes to their Blackberry. Now, my Blackberry users on the other two Exchange Servers have no issues.
I have read up on Microsoft Service Packs causing problems and some other issues out there but I think this one is unique and therefore a tough one to solve (500 points).
I have included the eventlog information that is generated when a Blackberry user tries to send an email. Some of these could contain error messages related to the mailbox move. The ones that seem to be unrelated to the move are the top 3. Meaning, I have tested the users Blackberry and ability to send messages and kept getting the top 3 messages. The bottom 3 were right around the time the maibox was being moved over. I should also add. That if I were to move this user back to one of the other Exchange Servers then their Blackberry would work perfectly again.
Blackberry Messaging Agent <instance> Agent 2 20000 Send() failed: SUCCESS, Tag=47751
Blackberry Messaging Agent <instance> Agent 2 20265 MAPIMailbox::Send(ppMAPIMessage) - SubmitMessage (0x80070005) failed
Blackberry Messaging Agent <instance> Agent 2 20301 (Unable to save configuration settings or statistics)
BlackBerry Synchronization Service 26026 [SYNC-DSession] Received empty Add for Backup's Recipient Cache.
Blackberry Messaging Agent <instance> Agent 2 20174 ReloadPagerStats() failed
Blackberry Messaging Agent <instance> Agent 2 20273 GetNewDeletedMessages() failed
Please help! Half the company email accounts are actually running on desktop, with 1 80GB HDD, and a single processor -- which...just isn't right. I can't move people over until this new server is 100%
Thanks everyone for your help