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Clicking on URL in Outlook eMail Causes Error Message

Posted on 2006-10-30
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Last Modified: 2010-08-05
After a recent MS Office update I can no longer click on a URL in a message received in MS Outlook. An example of the error message is:

Microsoft Office Outlook

            General failure. The URL was:
              "http://ct.enews.pcmag.com/rd/cts?d=184-3455-16-61-369386-433...". The system cannot find the file specified.

                                                              OK
 
Likewise, when I click on the Quick Launch icons, nothing happens. Also, many of my shortcut icons on my desktop no longer work.

In these cases if I highlight the URL, right click it and select Open Hyperling the same thing happens. I have to copy the link to the clipboard and paste it into an address bar. This gets me to the URL.

If I paste it into the Start>Run box I get this error message:

http://www.pcmagcast.com/

            Windows cannot find 'http://www.pcmagcast.com/'. Make sure you typed the name correctly, and then try again. To search for a file, click the Start
            button, and then click Search.

                                                                            OK

I have a Dell Inspiron 8600 running XP Pro SP2 and MS Office 2007 Beta.


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Question by:RoadRoy
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Accepted Solution

by:
war1 earned 500 total points
ID: 17837951
Greetings, RoadRoy !

One of the windows updates created the problem. Perform a system restore to date when Outlook worked.

Best wishes!
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Author Comment

by:RoadRoy
ID: 17837979
War1,

I've done several program installs since then and I would prefer not to have to re-install all of them. (For example, I just got Microsoft Live OneCare working again.)
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Expert Comment

by:war1
ID: 17838320
RoadRoy,

You may need to register some dll files
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q281679&sd=tech
OR
Run this script
http://windowsxp.mvps.org/IEFIX.htm

If no joy, see if Firefox works with Outlook links.  Make it the default browser.
http://www.getfirefox.com
0
 

Author Comment

by:RoadRoy
ID: 17839233
War1,

Even though I didn't want to, since my Quicken program also required reinstalling for some reason, I did a system restore back about 10 days ago and all seems well now. I now have a lot of catching up on many changes I made over the last week or so.

I only gave you a good since you didn't realy solve the problem, you just bypassed it. However, thanks for the hint.
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LVL 97

Expert Comment

by:war1
ID: 17839250
RoadRoy,

Glad you can click on a URL in Outlook.  When you reinstall the changes made by System Restore, test the URL in Outlook after each restoration of change. Then you will find out which program or update caused the problem.
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