Data Error - Cyclic Redundancy Check with Iomega Automatic Backup Pro & Rev Drive

I have two computers running Windows XP Professional.  I am using Iomega Automatic Backup Pro 3.3.0.12 along with a 35GB REV drive to perform image backups of the hard drive.  On one of the computers, it runs fine.  On the other I get the following error in the log - failed to backup, error code: Data error (cyclic redundancy check).
(0x005283D4, 0x0062A5F8, 0x2000590B).  It seems to run close to the full backup before this occurs.  Anyway, I have checked and eliminated malware as a possible cause.  If anyone has any insight as to what direction I should look to resolve this problem, it would be greatly appreciated.

Dan
dangrayAsked:
Who is Participating?
 
MnfConnect With a Mentor Commented:
this error means that The operating system cannot read or write the data correctly and is sending the error to Iomega Automatic Backup Pro.
i think you have to try to do the backup in other partion, or other hard disk
0
 
Christopher McKayConnect With a Mentor Microsoft Network AdministratorCommented:
On the computer that you're having difficulties with, you should run a "chkdsk.exe /f" to ensure that you're not trying to backup data that's corrupted on the computer.

Hope this helps!

:o)

Bartender_1
0
 
dangrayAuthor Commented:
Thanks, I should have thought of that.  I am running one now, then I will run the backup again and see what happens.
0
Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

 
JRockSolidConnect With a Mentor Commented:
Can you try a small backup of say your my documents folder.  Note that most likely you are fine on that backup.  You say it happens almost at the end every time.  You are obviously haveing a problem with a single file, most likely because it is in use.  I dont know much about IoMega but maybe you are running SQL on the affected box or something.  Try clearing your HKLM\Software\Microsoft\Windows\CurrentVersion\Run key after exporting so you can restore it later and turn off any 3rd party services and try your backup again.  
0
 
dangrayAuthor Commented:
Yeah, it works fine on file backups.  I was having the problem with the image backup.
0
 
Christopher McKayMicrosoft Network AdministratorCommented:
The backup after your chkdsk failed as well?
0
 
dangrayAuthor Commented:
Yes, it failed as well
0
 
rindiConnect With a Mentor Commented:
IO errors and cyclic redundancy checks are usually problems with the media, either the one you are backing up to or the one you are backing up from, so if the chkdsk didn't help, have you tried the rev media from the "bad" box on the "good" one? Another possibility could be the rev drive, have you checked with iomega support? Maybe you need a firmware upgrade?
0
 
dangrayAuthor Commented:
Appears to be a problem with iomega automatic backup pro, and iomega is dumping the product.  works a little better if you revert back to older drive software and older version of sytem drivers.  anyway, i will close out this question.  thanks anyway.
0
All Courses

From novice to tech pro — start learning today.