HP 1020 Printers and Presentation Server 4.0
Posted on 2006-10-30
We have a Presentation Server 4.0 and quite a few users with Hp 1020 printers.
I am aware that the HP 1020 printers are unsupported by citrix,(I didnt buy them, they were here when i started) however we have quite a few users with these printers and they are driving me crazy. They just dissapear, they are auto created properly and then just vanish after a random period of time. I am constantly emailed and called about this problem and quite frankly it makes me look useless, only thing i can really say to our users is log off and back in again and cross your fingers.
This is a small sample of what i have tried
I have tried replacing the driver with the 1022 series printer
Enabled/Disabled the Citrix Universal driver
Enabled/disabled auto Install native driver
Turned off bidirectional printing
Turned off advanced Features
However it doesnt matter whatever i change. The printer will still dissapear in a random amount of time.
Buying everyone a Citrix supported printer is not an option.
Has anyone has come up with a solution/workaround or something that will make them a touch more reliable.