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Outlook Web Access - Can't delete or move anything - Get 'Some items can't be deleted.' message when attempting.

Posted on 2006-10-31
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Last Modified: 2012-06-27
When I access my Outlook Web Access mailbox, all seems fine. If I try to move or delete a message I get the following alert:
"Some items can't be deleted. They were either moved, already deleted, or access was denied."

I am an exchange administrator so permissions should not be a problem. I have recently changed the OWA to use HTTPS and have installed RDP over HTTP network service on the server recently recently. These are the only changes made recently, except for the usual MS security type updates.

Any ideas would be useful. My Outlook access to the mailbox remains perfect.
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Question by:ner_1808
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by:Sembee
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Try it from another machine.
Try flushing out the temporary internet files.
Does it affect any other users?

Ironically being the administrator can cause problems, as the administrator is actually restricted from doing certain things in Exchange. It doesn't not give you rights to do everything - which is why you should have two accounts - a user account and an administrator account.

Simon.
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by:LeeDerbyshire
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Is it possible that you have set up a server-side rule in Outlook to move or delete messages after you have read them?
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by:ner_1808
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Have deleted all off-line content and deleted all cookies too. Still receive the same message when attempting to delete and email.
I do have two accounts, one admin and one normal. I am using my normal account. I will check that my personal account does not have any admin rights, but I shouldn't think so.
No rules setup on the server.
I am assuming it is not affecting anyone else, as I am sure I would have had service desk calls by now, but again need to confirm!
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by:ner_1808
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I have check all permission issues and there are none.
I am publishing the OWA through ISA server and bridging the SSL externally to port 80 internally. This is the change I made. Previously all was fine when just using port 80.
If I connect directly to server internally on either HTTP or HTTPS then all is fine. If I try externally where it is being bridged then the delete command seems to fail.
I will remove the bridging to see if that resolves it later, but does anyone have any ideas why the bridging should cause a problem?
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by:LeeDerbyshire
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Someone had a similar issue here:

http://forums.isaserver.org/m_50254200/mpage_1/tm.htm#2002030356

Some of the suggestions might work.
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by:ner_1808
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I have finally solved this problem. Much wasted time with erroneous error messages. It turns out that ISA Server 2004 is designed to not accept wildcard certificates used internally. Only external wildcard certificates allowed and internal ones must be single host named ones. It would be nice if the ISA logs indicated that this might be the issue and I could have saved many hours of research and attempted fixing.

Oddly enough it was another https service I was publishing that failed totally that got me to this solution. I am now using HTTP internally till I sort out another issue with my Root CA!!

Thanks for your help anyway.
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DarthMod
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