Top margin in print layout gone.

Something has happened to the top margin when I open a new doc. in Word, it is gone.  The ruler on the left starts a zero, I try to change in page setup and it will not reappear.  

Help please
mpageAsked:
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stevericeConnect With a Mentor Commented:
I've had this a couple of times (so far unexplained). Fix it by selecting 'View'>"header & Footer". Then click anywhere in the main body of the document

Steve
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Glenn_MooreCommented:
Are you talking about the print preview?
The margin on the right will always start at zero regardless of the paper size or the top margins in the print setup.  
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Glenn_MooreCommented:
The top ruler is on View, Ruler
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Glenn_MooreCommented:
If you use the print layout view, you will see all.  Bottom left corner or View Print Layout View.
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mpageAuthor Commented:
Steve ice:

that worked with the header and footer, but when I exit and open word again the top margin is still not showing up.

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GrahamSkanConnect With a Mentor RetiredCommented:
See Tools/Options, view tab. There is a relevant checkbox labelled 'White space between pages (Print view only).
You can also toggle it by clicking the border between pages.
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Eric FletcherConnect With a Mentor Commented:
Position the cursor between two pages: if it changes to a "Show white space" icon (two arrows in boxes), click it. This toggles the display of the unused space at the page  top and bottom edges.
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Eric FletcherCommented:
Scooped by Graham once again! I had the page open earlier on but by the time I submitted my comment, it refreshed with Graham's similar answer already there...
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GrahamSkanRetiredCommented:
Eric, I've done that so often myself.
However the clarity of your description is enviable.
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