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SBS 2003 Exchange will not Create Email Addresses when creating a new user

Posted on 2006-10-31
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Last Modified: 2010-03-06
I have a client with SBS 2003 running exchange.  They recently got a new employee and asked me to setup an account for her.   When I went to setup her outlook on her desktop it kept telling me that it could not find her name.  When I added the new user in Active Directory it asked if I wanted to setup a mailbox.  I Clicked yes.  When I go into active directory and click on the email addresses tab, there is nothing there.  Usually when I created a user, all this would be filled out.  I tried manually entering the smtp and the X400, but this does not work.  

Any ideal what is going on?

Thanks

Craig  
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Question by:Lawot
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6 Comments
 
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Expert Comment

by:rakeshmiglani
ID: 17842164
manual entry of the smtp address will not work. RUS has not stamped this new user.
You need to troubleshoot the RUS
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LVL 35

Expert Comment

by:rakeshmiglani
ID: 17842193
How to troubleshoot the Recipient Update Service by using the Application log in Exchange 2000 Server or in Exchange Server 2003
http://support.microsoft.com/kb/822794/en-us

Troubleshooting the Recipient Update Service in Exchange Server 2003 and Exchange 2000 Server
http://support.microsoft.com/kb/288807/en-us
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Author Comment

by:Lawot
ID: 17886790
Okay, on further exploration I noticed that the server had not been bounced in 3 months.  I install all the windows updates and restarted it.  Added new account and everything works.
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by:rakeshmiglani
ID: 17887596
That is good. Thanks for the update
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