Event ID 1000 and 1001 and Outlook locking up

Olaf Berli
Olaf Berli used Ask the Experts™
on
In a new PC (HP with WinXP Pro / SP2) my customer is experiencing frequent hangs in Outlook. The (Application) Event Log shows several Errors with IDs of 1000 and 1001 coming from Outlook. The extra information for these events are:

Application Error (1000): The failing program outlook.exe, version 10.0.2627.1, failing module outllib.dll, version 10.0.2627.1, failing address 0x00012e4a.

Application Error (1001): Error in the memory area 06429333.

There are also a few
Application Hang (1002): Hanging program OUTLOOK.EXE, version 10.0.2627.1, hanging module hungapp, version 0.0.0.0, hang addresse 0x00000000.

It may look like a memory error....?  or are there other things to check?

On the PC there is an anti-virus application from Norman installed (haven't seen it causing any problems before). There is also a program called SpamFighter installed. Don't know this one.

Any suggestions?

-Olaf-



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Top Expert 2008
Commented:
Greetings, omberli !

1. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Restart Outlook.

Outcmd.dat is located in C:\Documents and Settings\<user>\Application Data\Microsoft\Outlook folder. It is a hidden file, so you have to unhide hidden files. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

2. Register an important Outlook file. Go to Start > Run and type regsvr32 OLE32.DLL
Do the same for INETCOMM.DLL

3. Disable Outlook Addins.  Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.

4. Check if an external program running in the background is interfering with Outlook. Check Firewall, antivirus, antispyware, antispam, and all Norton programs. Disable these programs one at a time.

5. Create a new Outlook profile.
http://www.outlook-tips.net/howto/profile.htm

6. Repair Outlook. With Outlook open, go to Help > Detect and Repair.

7. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.

http://support.microsoft.com/?kbid=291614

Best wishes!
Top Expert 2008

Commented:
omberli,

We have not heard from you. Did any comment help you solve your problem? Do you have any more question? If an Expert helped you, please accept his/her answer above with an excellent or good grade.

Thanks, war1
Olaf BerliOwner

Author

Commented:
Sorry for the delay in responding, war1

I told the customer to start by un-installing SpamFighter that they had installed. After this, Outlook started to behave properly. Guess this is what you suggested in #4 above.

I'll save your suggestions for future Outlook issues. Thanks!

-Olaf-
Had a similar issue . Could have been related to add ons. I upgraded IE then used control panel > internet options to reset personal settings . All go . Had 2 pc's fixed this way.
The difference with MINE was that IE was giving a 1000 error as well as outlook

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