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Event ID 1000 and 1001 and Outlook locking up

Olaf Berli
Olaf Berli asked
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Last Modified: 2011-08-18
In a new PC (HP with WinXP Pro / SP2) my customer is experiencing frequent hangs in Outlook. The (Application) Event Log shows several Errors with IDs of 1000 and 1001 coming from Outlook. The extra information for these events are:

Application Error (1000): The failing program outlook.exe, version 10.0.2627.1, failing module outllib.dll, version 10.0.2627.1, failing address 0x00012e4a.

Application Error (1001): Error in the memory area 06429333.

There are also a few
Application Hang (1002): Hanging program OUTLOOK.EXE, version 10.0.2627.1, hanging module hungapp, version 0.0.0.0, hang addresse 0x00000000.

It may look like a memory error....?  or are there other things to check?

On the PC there is an anti-virus application from Norman installed (haven't seen it causing any problems before). There is also a program called SpamFighter installed. Don't know this one.

Any suggestions?

-Olaf-



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Commented:
omberli,

We have not heard from you. Did any comment help you solve your problem? Do you have any more question? If an Expert helped you, please accept his/her answer above with an excellent or good grade.

Thanks, war1
Olaf BerliOwner

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Commented:
Sorry for the delay in responding, war1

I told the customer to start by un-installing SpamFighter that they had installed. After this, Outlook started to behave properly. Guess this is what you suggested in #4 above.

I'll save your suggestions for future Outlook issues. Thanks!

-Olaf-
Had a similar issue . Could have been related to add ons. I upgraded IE then used control panel > internet options to reset personal settings . All go . Had 2 pc's fixed this way.
The difference with MINE was that IE was giving a 1000 error as well as outlook
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