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MS Exchange 2003 Information Store service stopping. 2003

Posted on 2006-10-31
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Last Modified: 2008-11-20
Hello,
Our MS Exchange has been stopping daily.  this is what the application event log gives-

Event Type:      Error
Event Source:      MSExchangeIS Mailbox Store
Event Category:      General
Event ID:      9689
Date:            10/31/2006
Time:            5:00:02 AM
User:            N/A
Computer:      IBMSVR
Description:
Exchange store 'First Storage Group\Mailbox Store (IBMSVR)': The logical size of this database (the logical size equals the physical size of the .edb file and the .stm file minus the logical free space in each) is 22 GB. This database size has exceeded the size limit of 18 GB.

If the logical size of this database is not reduced to less than the maximum size limit, this database will be dismounted the next time a database size check is performed.

For more information, click http://www.microsoft.com/contentredirect.asp.


Please help. Clint
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Expert Comment

by:Lazarus
ID: 17842644
This event is caused by the database size limit being reached. By default, the database size in exchange 2003 SP2 is 18GB. To extend this you must use registry settings. See the link to "Database Size Limit Configuration and Management" for details on how to do that.
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Lazarus earned 500 total points
ID: 17842652
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Expert Comment

by:sscuser
ID: 17842872
You can extend the size limit as described but ultimately you need to get the size back down otherwise you will have stability issues.  

You will need to defrag the store.  Unfortunately, you will need to do this offline and with the size of your store it will take several hours.

The following link will explain the defrag process...

http://www.petri.co.il/defragment_exchange_2000_2003_server_databases.htm

Ultimately you will want to consider several settings, ie Deleted Items retension, mailbox quota size, auto-archiving....and of course you may want to add an additional Exchange box
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LVL 2

Expert Comment

by:sscuser
ID: 17843037
You can extend the size limit as described but ultimately you need to get the size back down otherwise you will have stability issues.  

You will need to defrag the store.  Unfortunately, you will need to do this offline and with the size of your store it will take several hours.

The following link will explain the defrag process...

http://www.petri.co.il/defragment_exchange_2000_2003_server_databases.htm

Ultimately you will want to consider several settings, ie Deleted Items retension, mailbox quota size, auto-archiving....and of course you may want to add an additional Exchange box
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Expert Comment

by:sscuser
ID: 17843038
Sorry for the double post...
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Expert Comment

by:garyrafferty
ID: 17844524
Have you Exchange SP2 installed?

If you have to can increase the size of the database in Exchange 2003 SP2 to 75GB by changing the registry keys see the link below

http://www.petri.co.il/change_store_size_limits_ex2003_sp2.htm
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Expert Comment

by:Lazarus
ID: 18000159
points should be awarded. The solution is herer and pretty simple and a known issue.
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Author Comment

by:coloradoeastbankandtrust
ID: 18023482
k
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Expert Comment

by:Lazarus
ID: 18024067
Thank you for getting back to us...
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