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MS Exchange 2003 Information Store service stopping. 2003

Medium Priority
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Last Modified: 2008-11-20
Hello,
Our MS Exchange has been stopping daily.  this is what the application event log gives-

Event Type:      Error
Event Source:      MSExchangeIS Mailbox Store
Event Category:      General
Event ID:      9689
Date:            10/31/2006
Time:            5:00:02 AM
User:            N/A
Computer:      IBMSVR
Description:
Exchange store 'First Storage Group\Mailbox Store (IBMSVR)': The logical size of this database (the logical size equals the physical size of the .edb file and the .stm file minus the logical free space in each) is 22 GB. This database size has exceeded the size limit of 18 GB.

If the logical size of this database is not reduced to less than the maximum size limit, this database will be dismounted the next time a database size check is performed.

For more information, click http://www.microsoft.com/contentredirect.asp.


Please help. Clint
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Commented:
This event is caused by the database size limit being reached. By default, the database size in exchange 2003 SP2 is 18GB. To extend this you must use registry settings. See the link to "Database Size Limit Configuration and Management" for details on how to do that.

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Commented:
You can extend the size limit as described but ultimately you need to get the size back down otherwise you will have stability issues.  

You will need to defrag the store.  Unfortunately, you will need to do this offline and with the size of your store it will take several hours.

The following link will explain the defrag process...

http://www.petri.co.il/defragment_exchange_2000_2003_server_databases.htm

Ultimately you will want to consider several settings, ie Deleted Items retension, mailbox quota size, auto-archiving....and of course you may want to add an additional Exchange box

Commented:
You can extend the size limit as described but ultimately you need to get the size back down otherwise you will have stability issues.  

You will need to defrag the store.  Unfortunately, you will need to do this offline and with the size of your store it will take several hours.

The following link will explain the defrag process...

http://www.petri.co.il/defragment_exchange_2000_2003_server_databases.htm

Ultimately you will want to consider several settings, ie Deleted Items retension, mailbox quota size, auto-archiving....and of course you may want to add an additional Exchange box

Commented:
Sorry for the double post...
Have you Exchange SP2 installed?

If you have to can increase the size of the database in Exchange 2003 SP2 to 75GB by changing the registry keys see the link below

http://www.petri.co.il/change_store_size_limits_ex2003_sp2.htm

Commented:
points should be awarded. The solution is herer and pretty simple and a known issue.

Commented:
Thank you for getting back to us...
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