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Entourage Synch - MAC Newb

Posted on 2006-10-31
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Last Modified: 2013-11-17
Greetings,

I have a MAC users using Entourage 2004 to connect to our Exchange server.  He states that he has deleted a bunch of sub folders from his inbox and emptied the deleted items folder.  Now Entourage has replaced the deleted folders and is trying to sync them again.  He also states that Entourage will frequently update folders (message appears in bottom right corner) as it does when you first create an Exchange account.  I am MAC illiterate, but found my way around settings and dont see any indication that this should be occuring (I aslo havent seen this occur in person).

The places I have checked are:

Tools->Schedules - The only thing set here is 'send and recieve' every 10 minutes

I don't see anywhere else to affect this type of behaviour.  Anyone have any ideas or input?

-Darren
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Question by:darrennelson
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ParadiseITS earned 500 total points
ID: 17845050
Well, a few things... what is "frequently"?


If Entourage needs to create folders and is having trouble doing so it may access the server more often then normal, but that depends on how much data the user deleted.... how much data is Exchange trying to send to Entourage... it's not a Send/Receive operation, it sounds like a hierarchical folder update from the server to the client.  I'm not sure there is anything you can do.

If you log into the account via OWA do you see the folders in question?  If so, Exchange is probably pushing all the data back to the client.  Can you access the mailbox from Outlook for Windows to check the account?  Try and pinpoint if it is really an Entourage problem or perhaps an Exchange talking to Entourage problem...?
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by:darrennelson
ID: 17862391
I didn't originally configure this users Entourage, so I'm not sure what went on before I got to it.  After figuring out the basics of Entourage, I deleted the users Identity, recreated it, and the issue seems to be resolved.

Thanks for the input.
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