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Device Manager blank on SBS 2003 SP1

Posted on 2006-10-31
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Last Modified: 2013-12-03
Okay, I've went through everything here on the site as well as everything I can find on the Internet to no avail.  I have a client with an SBS 2003 SP1 server that when you open Device Manager it is blank. Any ideas on how I can resolve this issue?  We're not seeing anything in the Event Viewer and there doesn't appear to be anything that brought the issue on.  No new software installs or patches.

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Question by:anotherhick
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9 Comments
 
LVL 74

Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 17847104
Make sure that the Plug & Play Service is running and set to start automatically.

Jeff
TechSoEasy
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Author Comment

by:anotherhick
ID: 17851722
The Plug & Play service is running and set to Automatic start, no change.
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LVL 74

Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 17854778
You need to make sure you don't have any spyware or a rootkit on your server... such as ContextPlus which causes this behavior.

Download :  http://www.sysinternals.com/Utilities/RootkitRevealer.html

Good Powerpoint overview of this stuff:  http://download.microsoft.com/download/D/B/6/DB69DDD0-FB3E-4BB2-84D8-E38B92E8BF20/Security%20-%20Dhiresh%20Salian%20-%20Defending%20against%20Rootkits.ppt

Jeff
TechSoEasy

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Author Comment

by:anotherhick
ID: 17861172
Jeff,

Here is the output of the RootKitRevealer, I didn't see anything that stood out as unusual.  Did I miss anything?

HKLM\SOFTWARE\Intel\LANDesk\VirusProtect6\CurrentVersion\AddressCache\FAITH-SBS2003\LastUpdateTime      11/2/2006 3:02 PM      4 bytes      Data mismatch between Windows API and raw hive data.
HKLM\SOFTWARE\Microsoft\Cryptography\RNG\Seed      11/2/2006 3:02 PM      80 bytes      Data mismatch between Windows API and raw hive data.
HKLM\SOFTWARE\Microsoft\Microsoft SQL Server\SBSMONITORING\MSSQLServer\uptime_time_utc      11/2/2006 3:02 PM      8 bytes      Data mismatch between Windows API and raw hive data.
HKLM\SOFTWARE\Microsoft\MSSQLServer\MSSQLServer\uptime_time_utc      11/2/2006 3:02 PM      8 bytes      Data mismatch between Windows API and raw hive data.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Reliability\LastAliveUptime      11/2/2006 3:03 PM      4 bytes      Data mismatch between Windows API and raw hive data.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Reliability\LastAliveStamp      11/2/2006 3:03 PM      16 bytes      Data mismatch between Windows API and raw hive data.
HKLM\SOFTWARE\Symantec\Quarantine\Server\QFreeSpace      11/2/2006 3:02 PM      12 bytes      Data mismatch between Windows API and raw hive data.
C:\WINDOWS\system32\spool\PRINTERS\FP00000.SHD      11/2/2006 3:04 PM      0 bytes      Visible in Windows API, but not in MFT or directory index.
C:\WINDOWS\system32\spool\PRINTERS\FP00000.SPL      11/2/2006 3:04 PM      0 bytes      Visible in Windows API, but not in MFT or directory index.
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LVL 74

Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 17872203
Do you have TWO anti-virus programs running?  LANDesk and Symantec?  That would be unusual... since it's quite easy for one to think the other is acting in a viral manner, which could cause very unusual things to happen.

Jeff
TechSoEasy
0
 

Author Comment

by:anotherhick
ID: 17883362
No, the LANDesk keys are subsomponents of the Symantec Corporate Edition.
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LVL 74

Accepted Solution

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Jeffrey Kane - TechSoEasy earned 2000 total points
ID: 17885917
Sorry, I can't keep that stuff straight regarding who's a subcomponent of whatever!  :-)

Anyhow... check this out:  http://www.softwaretipsandtricks.com/forum/windows-xp/15653-device-manager-blank.html

Jeff
TechSoEasy
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