Solved

Device Manager blank on SBS 2003 SP1

Posted on 2006-10-31
9
511 Views
Last Modified: 2013-12-03
Okay, I've went through everything here on the site as well as everything I can find on the Internet to no avail.  I have a client with an SBS 2003 SP1 server that when you open Device Manager it is blank. Any ideas on how I can resolve this issue?  We're not seeing anything in the Event Viewer and there doesn't appear to be anything that brought the issue on.  No new software installs or patches.

0
Comment
Question by:anotherhick
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
9 Comments
 
LVL 74

Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 17847104
Make sure that the Plug & Play Service is running and set to start automatically.

Jeff
TechSoEasy
0
 

Author Comment

by:anotherhick
ID: 17851722
The Plug & Play service is running and set to Automatic start, no change.
0
 
LVL 74

Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 17854778
You need to make sure you don't have any spyware or a rootkit on your server... such as ContextPlus which causes this behavior.

Download :  http://www.sysinternals.com/Utilities/RootkitRevealer.html

Good Powerpoint overview of this stuff:  http://download.microsoft.com/download/D/B/6/DB69DDD0-FB3E-4BB2-84D8-E38B92E8BF20/Security%20-%20Dhiresh%20Salian%20-%20Defending%20against%20Rootkits.ppt

Jeff
TechSoEasy

0
Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 

Author Comment

by:anotherhick
ID: 17861172
Jeff,

Here is the output of the RootKitRevealer, I didn't see anything that stood out as unusual.  Did I miss anything?

HKLM\SOFTWARE\Intel\LANDesk\VirusProtect6\CurrentVersion\AddressCache\FAITH-SBS2003\LastUpdateTime      11/2/2006 3:02 PM      4 bytes      Data mismatch between Windows API and raw hive data.
HKLM\SOFTWARE\Microsoft\Cryptography\RNG\Seed      11/2/2006 3:02 PM      80 bytes      Data mismatch between Windows API and raw hive data.
HKLM\SOFTWARE\Microsoft\Microsoft SQL Server\SBSMONITORING\MSSQLServer\uptime_time_utc      11/2/2006 3:02 PM      8 bytes      Data mismatch between Windows API and raw hive data.
HKLM\SOFTWARE\Microsoft\MSSQLServer\MSSQLServer\uptime_time_utc      11/2/2006 3:02 PM      8 bytes      Data mismatch between Windows API and raw hive data.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Reliability\LastAliveUptime      11/2/2006 3:03 PM      4 bytes      Data mismatch between Windows API and raw hive data.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Reliability\LastAliveStamp      11/2/2006 3:03 PM      16 bytes      Data mismatch between Windows API and raw hive data.
HKLM\SOFTWARE\Symantec\Quarantine\Server\QFreeSpace      11/2/2006 3:02 PM      12 bytes      Data mismatch between Windows API and raw hive data.
C:\WINDOWS\system32\spool\PRINTERS\FP00000.SHD      11/2/2006 3:04 PM      0 bytes      Visible in Windows API, but not in MFT or directory index.
C:\WINDOWS\system32\spool\PRINTERS\FP00000.SPL      11/2/2006 3:04 PM      0 bytes      Visible in Windows API, but not in MFT or directory index.
0
 
LVL 74

Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 17872203
Do you have TWO anti-virus programs running?  LANDesk and Symantec?  That would be unusual... since it's quite easy for one to think the other is acting in a viral manner, which could cause very unusual things to happen.

Jeff
TechSoEasy
0
 

Author Comment

by:anotherhick
ID: 17883362
No, the LANDesk keys are subsomponents of the Symantec Corporate Edition.
0
 
LVL 74

Accepted Solution

by:
Jeffrey Kane - TechSoEasy earned 500 total points
ID: 17885917
Sorry, I can't keep that stuff straight regarding who's a subcomponent of whatever!  :-)

Anyhow... check this out:  http://www.softwaretipsandtricks.com/forum/windows-xp/15653-device-manager-blank.html

Jeff
TechSoEasy
0

Featured Post

Why You Need a DevOps Toolchain

IT needs to deliver services with more agility and velocity. IT must roll out application features and innovations faster to keep up with customer demands, which is where a DevOps toolchain steps in. View the infographic to see why you need a DevOps toolchain.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Because virtualization becomes more and more common, and, with Microsoft Hyper-V included in Windows Server at no additional costs, and, most server hardware nowadays is more than capable of running a physical Small Business Server (SBS) 2008 or 201…
If you are a user of the discontinued Microsoft Office Accounting 2008 (MSOA) and have to move to a new computer running Windows 8, you will be unhappy to discover that it won't install.  In particular, Microsoft SQL Server 2005 Express Edition (SSE…
Excel styles will make formatting consistent and let you apply and change formatting faster. In this tutorial, you'll learn how to use Excel's built-in styles, how to modify styles, and how to create your own. You'll also learn how to use your custo…
Nobody understands Phishing better than an anti-spam company. That’s why we are providing Phishing Awareness Training to our customers. According to a report by Verizon, only 3% of targeted users report malicious emails to management. With compan…

710 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question