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Lost calendar & contact list

Posted on 2006-10-31
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Last Modified: 2010-04-08
Greetings,
I just joined a computer to a domain and moved all the user's old local profile information to the new local domain profile. I'm able to see the folders and mail, but not any calendar or contact list entries. I've been through all the help steps within the application to no avail. Is thwe any hope? Thank you
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Question by:Jaustin-01
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Expert Comment

by:war1
ID: 17847279
Greetings, Jaustin-01 !

The calendar and contact list are stored in a PST file.  Search for *.pst file in the old user profile.

PST is located in C:\Documents and Settings\<user>\Local Settings\Application Data\Microsoft\Outlook folder. The file is hidden, so you have to unhide hidden files. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

If you have the PST file and it does not show the calendar and contacts list, then you need to repair the PST file. Run PST2GB first, even the file is not over 2 GB.
http://www.microsoft.com/downloads/details.aspx?FamilyID=B33B1DFF-6F50-411D-BBDF-82019DDA602E&displaylang=en

Then run ScanPST
http://www.emailaddressmanager.com/outlook/repair.html

Best wishes!
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LVL 16

Expert Comment

by:manav_mathur
ID: 17847337
In case it is a personal address book, it will be saved as a .pab file that may not be in the AppData folder. You might have to manually search for the .pab file or ask the user where he stored it.
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Author Comment

by:Jaustin-01
ID: 17847390
war1:

I tried what you suggested and the scanpst did find and fix errors. Upon launching Outlook, there's still no contacts or calendard entires. Do you know of anything else I can try?

Thank you,
Jeff
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LVL 97

Expert Comment

by:war1
ID: 17847430
Jeff,

Which version of Outlook are you using? Try running ScanPST a couple of times, as it will find and fix more errors the second time.

If no joy, do you  have a backup of the contacts?  Look for a .CSV file, as contacts can be saved as a CSV file.
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Author Comment

by:Jaustin-01
ID: 17847590
War1,

I did run the scanpst twice and the second iteration found no errors. I ended up going to another workstation and exporting his contact list, which I then imported and that worked. She'll just need to fill in the blanks on the fly. Thanks for your help.

Jeff

PS - Outlook 2003
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LVL 97

Expert Comment

by:war1
ID: 17847714
Jeff,

You are able to get most of the contacts list.
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LVL 97

Expert Comment

by:war1
ID: 17876748
Jeff,

We have not heard from you in awhile. Did any comment help you solve your problem? Do you have any more question? If an Expert helped you, please accept his/her answer above with an excellent or good grade.

Thanks, war1
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Author Comment

by:Jaustin-01
ID: 17882628
War1,

Unfortunately, I ended up having to export an address book from another workstation using Outlook and import it into the damaged one.
I wish that Outlook were as easy to troubleshoot & repair as Outlook Express. Oh well, life goes on.

Thanks for the follow up,
Jeff
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LVL 97

Expert Comment

by:war1
ID: 17882667
Jeff,

Glad you are able to import the contacts that you needed.
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by:michko
ID: 19650186
No comment has been added to this question in more than 21 days, so it is now classified as abandoned.

I will leave the following recommendation for this question in the Cleanup Zone:
PAQ - refund

Any objections should be posted here in the next 4 days. After that time, the question will be closed.

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