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Slow download Speeds with Tiscali

Posted on 2006-11-01
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Last Modified: 2010-08-05
Hello Experts....

over the last few days i have been experiencing very slow download speeds with Tiscali. I have a Tiscali Max account which should in theory give me a speed of 8MEG. 2 weeks ago i ran a test on the download speed (using http://www.speedtest.net/) and it was at 2.3MEG, I understand that at present i may not be able to reach the full 8MEG in my area but my downloads were fast and i was getting good speeds. I was then using a Linksys wireless router which was set up fine with Port Forwarding. After that router broke i Installed a Belkin Wireless router which at first seemed to be fine. I set up the port forwarding and when using Azuereus all of my Torrents had smiley green faces.. About two days ago i started to notice that my download speeds were very slow. I tried to restart the router and then disconect from the internet and then reconnect but it made no difference. I am running of a wireless adapter, would it improve my speed if i used a ethernet cable? I ran another speed test this morning (after disabling Azeureus) and it gave me a speed of 167 Kbps!! what the hell! i couldn't believe it. I can't understand why a customer paying for the highest service would get such a slow download speed. Maybe it's something i'm doing, is there anything i could do to speed up my internet connection to how it should be,

Thanks
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Question by:brookba
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Nick Denny earned 500 total points
ID: 17848611
Download speeds can be affected by many things.
Consider bandwidth as a multilane highway. During off peak times you can zip along merrily with hardly any traffic about.
During peak times, there are many other "motorists" on the highway causing severe congestion and ultimately you could come to a complete stop.
ISP's like Tiscali (and most other home user supliers) use a "contended" supply to your area/house.
i.e. 50 users could be using the same connection, which will no way accomodate all the users at once at full speed. If some neighbours are "file sharing" they could be saturating the upstream which would hammer the download speed. (Same applies if you are maxing out your upload).
Your theoretical max download of 8Mbit may be reached under ideal conditions - little use from others, the computer/s you are downloading from being able to upload to you at that speed etc.
Also, max speeds under ADSL are affected by the distance from the exchange.

Also, to bore you even further, when you connect to another computer to initiate a download, you rarely connect directly: you will connect through many other computers and if there is a "bottleneck" along the way, this will cause slowdowns.
If you know the IP of the remote computer you can run a trace route to see this.
In a command prompt (start>run>cmd) type tracert xxx.xxx.xxx.xxx (or even the www address) then hit enter.
e.g. tracert www.microsoft.com

Provided your wireless is delivering minimum 8mbit between router and computer, you should be able to achieve downloads from internet at 8mbit too.
I would however suggest trying an ethernet cable to see if this did indeed provide any improvements.
You can use "dumeter" to monitor download and upload speeds
http://www.dumeter.com/

Finally, you could also try connecting directly to your ISP through their equipment that they supplied (i.e. by-passing the Belkin router) to see if the router is indeed causing a slow down.
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