SBS Remote Authentication

Please review and respond to these items:

1.  Are you sure you are using the correct username and password?

2.  Did you create this user with SBS's Add-User wizard and the MOBILE User template?

3.  Can you connect with alternate credentials?

4.  Is this only happening on one remote location?

5.  Can this user log into the VPN if you create a VPN connection manually and designating the server's external IP address for the connection?

Jeff
TechSoEasy

1. yes - I have even changed the password but it makes no difference and I have tried the admin one too.
2. yes
3. no
4. it happens from any remote lcoation
5. not tried

So, just to confirm, you can't connect from ANY location using ANY user account?

If so, then please rerun the Remote Access Configuration Wizard to re-establish the SBSCM, then redownload the new version from the RWW main menu and try to connect with that.  

Jeff
TechSoEasy

Also, just to check... when you say, " I have ensured that the user has mobile and remote rights in AD (member of)."  What exactly do you mean?

Jeff
TechSoEasy

When I go into the user I have ensure that the Member of incluces remote users and mobile user templates

this is what I see in the remote tool's log

[cmdial32]      15:56:32      14      Retry Authentication Event
[cmdial32]      15:56:32      14      Retry Authentication Event
[cmdial32]      15:56:32      20      On-Error Event      ErrorCode = 734 ErrorSource = RAS
[cmdial32]      15:56:32      20      On-Error Event      ErrorCode = 734 ErrorSource = RAS
[cmdial32]      15:56:35      20      On-Error Event      ErrorCode = 734 ErrorSource = RAS

Well, this is why I asked for "exactly" because there are not any groups which are called "remote users" or "mobile user templates".  

If you created a NEW user with the SBS's Add User Wizard you should have selected the Mobile User Template, which would make a user a member of the following Groups:

Domain Users
Mobile Users
Remote Web Workplace Users
YourCompany  (distribution group)

Normally, these would not need to be added manually, they should come from the Mobile User Template which is applied when creating the user.  If you had already created a user with a different template you can apply the correct permissions to their account by running the Change User Permission wizard and selecting the "replace" option.

Please forgive me for being persistent on this, however, from your responses,  was unable to determine whether or not this is how you added the users.

So, if you didn't do it this way you should go back and fix it by running the Change User Permissions wizard as described above.

Jeff
TechSoEasy

sorry for the vagueness - I have done exactly the method described above, using the wizard it has added the user as a member of:

Domain Users
Mobile Users
Remote Web Workplace Users
YourCompany  (distribution group)

I have looked at changing permissions just in case it was wrong but this has made no difference and as I say I can try with administrator too but that user does not work either.

I just cannot see the problem - I have set these up so many times before with no problem - AGH!

It is a Draytek 2800G which I believe has VPN Passthrough auto enabled - have never had to change one yet!  1723 is open to the correct IP.

the article makes no sense as if I right click the Dial Up connection (SBS Remote Connector) I only have a properties icon with none of the items as described in the article.

I have been looking on the net and there are several other with the same problem - nobody seems to have a solution - surely you have one - oh SBS guru? please ;)

That KB article would be applicable if you manually created a VPN connection on an XP machine.  I had suggested that in #5 above which I don't think you've attempted yet.  Please try this.

Jeff
TechSoEasy

you mean through the router NOT SBS?

What statement of mine are you referring to?

5.  Can this user log into the VPN if you create a VPN connection manually and designating the server's external IP address for the connection?

Well, this may be your problem then... are you using a PUBLIC IP on both your Router AND your External NIC?

Jeff
TechSoEasy

yes

yes

I can now get into the website and loo areas of SBS but cannot connect using the SBS Remote connection Tool created by the connection manager.

I can now get into the website and log on to all  areas of SBS but cannot connect using the SBS Remote connection Tool created by the connection manager.

Well, your configuration is not really one that I would recommend (nor does anyone else for that matter).  There's no reason to have a Public IP address on your SBS's External NIC.  Otherwise you are defeating the purpose of having the Router there as a Firewall.  

A sample overview of a two-NIC configuration for SBS is here:  http://sbsurl.com/twonics.

If you configure things the way they are shown in that example, it should work just fine.

Jeff
TechSoEasy

We dont have two NICs

ok - I have it fixed - I contacted Draytek again and it seems like their firmware has changed and that there is an additional setting needed to allow VPN Passthrough.

Thank you so much for all you help!

Okay, then even more reason that you should NOT have a public IP address on your server's NIC!

You should be using NAT on the Router.   The server should ONLY have an internal IP address.  Perhaps you should post a complete IPCONFIG /ALL from the server so we can review it.

Jeff
TechSoEasy

Powerhousecomputing

I have the exact same problem; what setting did you change on your DrayTek router as I have a similar model 8020G and get error 734 when attempting to logon to my SBS?

Regards

Jake