Solved

Outlook 2003 crash and archived folders are erased

Posted on 2006-11-01
9
200 Views
Last Modified: 2010-04-08
People (about 14 at this point) have commented that when they reply to an email I sent them
1) their Outlook closes
2) their computer shuts down
3) and when they reboot their archived folders have been erased from Outlook

I am assuming this could either be some sort of corruption or perhaps a virus?  Although symantec corp 9 said there are no viruses or other things detected.  Please help!!
0
Comment
Question by:DVDude_1
  • 5
  • 3
9 Comments
 
LVL 76

Expert Comment

by:David Lee
ID: 17849817
Hi DVDude_1,

How are the people determining that their archived folders are again?  Is this an Exchange or POP environment?  If it's Exchange, then are all the affected people in your Exchange organization?

Cheers!
0
 
LVL 1

Author Comment

by:DVDude_1
ID: 17849915
The people are in an exchange environment.  But not internal.  Most of the people affected by this are clients at other companies.  our exchnage environment is hosted by mi8.com
0
 
LVL 76

Expert Comment

by:David Lee
ID: 17850370
DVDude_1,

How are they determining that their archived folders are gone?  Did they just disappear from inside the Outlook interface, or were they actually erased from the computer?
0
Efficient way to get backups off site to Azure

This user guide provides instructions on how to deploy and configure both a StoneFly Scale Out NAS Enterprise Cloud Drive virtual machine and Veeam Cloud Connect in the Microsoft Azure Cloud.

 
LVL 1

Author Comment

by:DVDude_1
ID: 17850568
well on some the archived folders are delete from the computer.  on others they are gone from the computer.
0
 
LVL 1

Author Comment

by:DVDude_1
ID: 17850574
I mean some cases the folders are gone from outlook but on the computer... other cases the .pst is  gone from the computer and outlook.
0
 
LVL 18

Accepted Solution

by:
kjanicke earned 500 total points
ID: 17853714
Greetings:

Roaming profiles?  Or local?  Roaming profiles could be a culprit if PST are missing.  The default folder "Local Settings" is not always replicated to the server when a user logs out, but is usually the default location for creating PST's.

Are the things missing ... were they created during the current session? when the user crashed?  The profile may not be saving the settings before hte user is kicked off.

Are you limited the size of emails?  Are some of the sizes excessive (bigger than 20 MB)?  Symantec may have some delays while trying to scan some of these.

if they are using outlook, set the outlook profile so they are not in outlook cache mode .. just to make sure the outlook client is being displayed accurately in regards to exchange.  or are they using OWA?
0
 
LVL 76

Expert Comment

by:David Lee
ID: 17854412
If it's not a virus or some form of malware, then I can't explain it.  I've never seen nor heard of anything like this.
0
 
LVL 1

Author Comment

by:DVDude_1
ID: 17858091
Well after updatign a bunch of stuf its no longer happening... so i guess thanks...
0
 
LVL 1

Author Comment

by:DVDude_1
ID: 17866817
well if its only when people reply to email could it be some macro or something running?  now its happening on a couple of other people's computers
0

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Follow this checklist to learn more about the 15 things you should never include in an email signature from personal quotes, animated gifs and out-of-date marketing content.
When you have clients or friends from around the world, it becomes a challenge to arrange a meeting or effectively manage your time. This is where Outlook's capability to show 2 time zones in one calendar comes in handy.
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

679 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question