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Outlook 2003 crash and archived folders are erased

People (about 14 at this point) have commented that when they reply to an email I sent them
1) their Outlook closes
2) their computer shuts down
3) and when they reboot their archived folders have been erased from Outlook

I am assuming this could either be some sort of corruption or perhaps a virus?  Although symantec corp 9 said there are no viruses or other things detected.  Please help!!
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DVDude_1
Asked:
DVDude_1
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1 Solution
 
David LeeCommented:
Hi DVDude_1,

How are the people determining that their archived folders are again?  Is this an Exchange or POP environment?  If it's Exchange, then are all the affected people in your Exchange organization?

Cheers!
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DVDude_1Author Commented:
The people are in an exchange environment.  But not internal.  Most of the people affected by this are clients at other companies.  our exchnage environment is hosted by mi8.com
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David LeeCommented:
DVDude_1,

How are they determining that their archived folders are gone?  Did they just disappear from inside the Outlook interface, or were they actually erased from the computer?
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DVDude_1Author Commented:
well on some the archived folders are delete from the computer.  on others they are gone from the computer.
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DVDude_1Author Commented:
I mean some cases the folders are gone from outlook but on the computer... other cases the .pst is  gone from the computer and outlook.
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kjanickeCommented:
Greetings:

Roaming profiles?  Or local?  Roaming profiles could be a culprit if PST are missing.  The default folder "Local Settings" is not always replicated to the server when a user logs out, but is usually the default location for creating PST's.

Are the things missing ... were they created during the current session? when the user crashed?  The profile may not be saving the settings before hte user is kicked off.

Are you limited the size of emails?  Are some of the sizes excessive (bigger than 20 MB)?  Symantec may have some delays while trying to scan some of these.

if they are using outlook, set the outlook profile so they are not in outlook cache mode .. just to make sure the outlook client is being displayed accurately in regards to exchange.  or are they using OWA?
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David LeeCommented:
If it's not a virus or some form of malware, then I can't explain it.  I've never seen nor heard of anything like this.
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DVDude_1Author Commented:
Well after updatign a bunch of stuf its no longer happening... so i guess thanks...
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DVDude_1Author Commented:
well if its only when people reply to email could it be some macro or something running?  now its happening on a couple of other people's computers
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