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Cleaning up users Inbox

Posted on 2006-11-01
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Last Modified: 2010-03-06
Hello,

We are using Exchange 2003, and the user involved is running Outlook 2000.
She has so much stuff in her Outlook that we can't get in there to clean up her Inbox, because it seems to use all of the resources.
Here is my question; is there a way to clean up a user's Inbox at the server level?

Thank you,

Aguillon1949
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Question by:Aguillon1949
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Expert Comment

by:rakeshmiglani
ID: 17850150
you can configure mailbox management policy

How to exclude mailboxes from the Mailbox Manager process
http://support.microsoft.com/kb/288115/en-us

How to exclude mailboxes from mailbox management process
http://support.microsoft.com/kb/924260/en-us
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Author Comment

by:Aguillon1949
ID: 17851305
And if I follow the instructions in one of these articles, I will be able to manage the user's mailbox, correct?

Aguillon1949
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LVL 35

Expert Comment

by:rakeshmiglani
ID: 17851477
yes but make sure that you set the filter correctly so that it does not get applied to all the users.
also run it in the report mode initally to be on the safer side
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Author Comment

by:Aguillon1949
ID: 17851625
And where exactly will I be presented with the option to "clean up" the Inbox? Do I have to go somewhere else after I apply this policy?

Aguillon1949
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Author Comment

by:Aguillon1949
ID: 17851801
Also, if I copy the query to find one user from the KB article, and click "find", nothing happens... what part of the query do I need to modify so that it can work for my situation?

Aguillon1949
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Author Comment

by:Aguillon1949
ID: 17852390
I have created the policy, and applied it...
Now, where do I go to actually delete messages from the user's inbox?

Thanks,

Aguillon1949
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LVL 35

Accepted Solution

by:
rakeshmiglani earned 500 total points
ID: 17857042
once you configure the policy you get the option to run it in report mode and other modes.
also there other options that can be configured like folder name and no of days.
then you have to configure the policy to run. there is an option for that also
once done and you run the policy an event is generated in the application log which tells you that the policy has processed n number of items and such
also the user gets and email of the same.
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