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Cleaning up users Inbox

Hello,

We are using Exchange 2003, and the user involved is running Outlook 2000.
She has so much stuff in her Outlook that we can't get in there to clean up her Inbox, because it seems to use all of the resources.
Here is my question; is there a way to clean up a user's Inbox at the server level?

Thank you,

Aguillon1949
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Aguillon1949
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Aguillon1949
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1 Solution
 
rakeshmiglaniCommented:
you can configure mailbox management policy

How to exclude mailboxes from the Mailbox Manager process
http://support.microsoft.com/kb/288115/en-us

How to exclude mailboxes from mailbox management process
http://support.microsoft.com/kb/924260/en-us
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Aguillon1949Author Commented:
And if I follow the instructions in one of these articles, I will be able to manage the user's mailbox, correct?

Aguillon1949
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rakeshmiglaniCommented:
yes but make sure that you set the filter correctly so that it does not get applied to all the users.
also run it in the report mode initally to be on the safer side
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Aguillon1949Author Commented:
And where exactly will I be presented with the option to "clean up" the Inbox? Do I have to go somewhere else after I apply this policy?

Aguillon1949
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Aguillon1949Author Commented:
Also, if I copy the query to find one user from the KB article, and click "find", nothing happens... what part of the query do I need to modify so that it can work for my situation?

Aguillon1949
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Aguillon1949Author Commented:
I have created the policy, and applied it...
Now, where do I go to actually delete messages from the user's inbox?

Thanks,

Aguillon1949
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rakeshmiglaniCommented:
once you configure the policy you get the option to run it in report mode and other modes.
also there other options that can be configured like folder name and no of days.
then you have to configure the policy to run. there is an option for that also
once done and you run the policy an event is generated in the application log which tells you that the policy has processed n number of items and such
also the user gets and email of the same.
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