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Email with multiple recipients bounces back with "#4.0.0 smtp;452 Too many recipients" error

Posted on 2006-11-01
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Last Modified: 2009-08-23
Hi,

I'm running Exchange 2003 on a Windows Server 2003 platform. Recently, when sending an email to multiple recipients I receive the following error message.

<server.xx.domainname.xxx #4.0.0 smtp;452 Too many recipients>

More specifically, the bounce backs seem to occur with email addresses ending in @yahoo.com. I tried the following:

I sent a msg to 30 yahoo.com recipients and 24 bounced back with the Too many recipients error.
I sent a msg to 20 yahoo.com recipients and 14 bounced back with the Too many recipients error.
I sent a msg to 10 yahoo.com recipients and 4 bounced back with the Too many recipients error.
I sent a msg to 7 yahoo.com recipients and 1 bounced back with the Too many recipients error.
I sent a msg to 6 yahoo.com recipients and NONE bounced back.
I sent a message to 7 gmail recipients and they all went through.
I sent a message to 120+ yahoo.com recipients from my GMAIL account and they all went through.

I've been spinning my wheels on this for 3 days now. Any help would be most appreciated.
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Question by:OSSupport
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8 Comments
 
LVL 6

Expert Comment

by:mmudry
ID: 17851238
I would verify your Exchange settings in ESM.  Check the following:

1.  ESM, global settings, message delivery, defaults tab.  Recipient limits.  By default it should be 10000.
2.  ESM, Administrative groups, "group name", Servers, "server name", Protocols, SMTP, default SMTP, Messages tab.  Limit number of recipients per message.  By default is should be 64000.

And is the bounce back coming from your mail servers or the domain's mail servers you are sending too?
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Expert Comment

by:lollygagr
ID: 17851360
Take a look at Yahoo!'s inbound email policies here http://help.yahoo.com/help/us/mail/bulk/bulk-01.html.  They look at the email traffic coming from your ip and domain, and they can "deprioritize" (their term) your smtp connections based on the number of invalid recipients, on your reverse DNS, and on whether users designate your email as spam.
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Author Comment

by:OSSupport
ID: 17851364
Thanks for responding so quickly.

1. My Recipient limits is set at 5000.

2. "Limit number of recipients per message to" is set at 64000.

The bounce back message (NDR) seems to come from my server, here is what I received:

From:   System Administrator  
Sent:   Friday, October 27, 2006 8:52 AM
To:     recipientname@yahoo.com; (+ 120 other yahoo.com addresses)

Subject:        Undeliverable:FW: What to do during an Earthquake

Your message did not reach some or all of the intended recipients.

      Subject:  FW: What to do during an Earthquake
      Sent:     10/27/2006 8:51 AM

The following recipient(s) could not be reached:

      recipientname@yahoo.com on 10/27/2006 8:52 AM
            The e-mail system was unable to deliver the message, but did not report a specific reason.  Check the address and try again.  If it still fails, contact your system administrator.

            <server.xx.domainname.xxx #4.0.0 smtp;452 Too many recipients>
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Expert Comment

by:mmudry
ID: 17851398
Do you have an SPF record for your domain?  They may be considering you are spam as lollygagr stated.
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Author Comment

by:OSSupport
ID: 17851723
I don't believe I do, however I do have a reverse DNS entry for my static IP and I've confirmed that I am not an open mail relay.
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Expert Comment

by:mmudry
ID: 17852806
I would try setting up an SPF.  Its very simple.

http://www.openspf.org/dns.html
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Accepted Solution

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lollygagr earned 400 total points
ID: 17852883
You will see the error happen on whatever smtp server was the last one to accept the message.  If a receiving smtp server rejects a connection, as it looks like Yahoo is doing in this case, then it can appear the error happened on the last sending smtp server.  It makes more sense when you realize that if an smtp server refuses the connection in the first place, it isn't going to generate a non-delivery-report for the message it wouldn't accept.  

I am pretty sure the problem here is that Yahoo is "throttling" your connections.  You mentioned that you had a gmail account, so I wondered if you could do a test.  Pick 25 yahoo recipients and send the message from your regular server to them and to your gmail account.  Then forward the same message from your gmail account to the same recipients.  If you can deliver from gmail, then it's pretty certain that Yahoo's filters don't like your server's ip or your domain, and you would want to contact Yahoo using their form (http://add.yahoo.com/fast/help/us/mail/cgi_bulkmail) to see if you can get de-listed.  As mmudry said, SPF can be one way to help make your ip look less "spammy"; Yahoo is using a similar framework called Domainkeys (http://antispam.yahoo.com/domainkeys).
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Assisted Solution

by:nitadmin
nitadmin earned 100 total points
ID: 17855666
 <server.xx.domainname.xxx #4.0.0 smtp;452 Too many recipients>

this means that when you smtp service connected to Yahoo's server and attempted to send the e-mail, it was blocked by Yahoo because you have exceeded Yahoo's limit for number of recipients.

I suggest you ask the sender to reduce the number of receipients he or she is sending to.

Cheers,
NITADMIN
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